Product Manager

Role Details

Location: Remote (US)
Schedule: 1st Shift (8a-5p CST)
Pay Rate: $130,000 (annually)

Why This Role Is Different

• Define and standardize services, not just features
  
• Ensure alignment across Sales, Delivery, Support, and Marketing
  
• Build scalable service offerings that are profitable and repeatable
  
• Translate technical complexity into clear, sellable solutions
  
• Drive AI-enabled service innovation and operational efficiency
  
• Directly impact revenue through service design and positioning

What the Product Manager Owns

• Service Lifecycle & Product Strategy
  
• Service Catalog & Documentation
  
• Pricing & Service Economics
  
• Cross-Functional Enablement
  
• Innovation & Continuous Improvement
  
• Go-To-Market & Alignment
  
• Governance & Reporting

What Great Looks Like in This Role

• Think in terms of scalable services, not one-off solutions
  
• Balance standardization with flexibility for client needs
  
• Translate technical services into clear business value
  
• Drive alignment across multiple teams without direct authority
  
• Focus on profitability, repeatability, and operational efficiency
  
• Communicate clearly across technical and non-technical audiences

What You’ll Do in Your First 90 Days

• Assess current service catalog, documentation, and alignment gaps
  
• Define or refine ICPs and service segmentation strategy
  
• Identify opportunities for standardization and improved unit economics
  
• Establish governance for documentation and service updates
  
• Strengthen alignment across Sales, Delivery, and Support

What You Bring

• Required: 7+ years of Product Management experience in technical services (MSP, MSSP, or similar), strong experience with IT infrastructure, cloud, or cybersecurity services, ability to create clear, precise documentation and client-facing materials, experience working cross-functionally with Sales, Delivery, and Operations teams, Bachelor’s degree in Business or related field, strong English communication skills (written and verbal)
• Preferred: Broad technical fluency across MSP/MSSP domains (infrastructure, cloud, security), experience in service-based or subscription business models, Certifications: AIPMM Certified Product Manager (CPM), Professional Scrum Product Owner (PSPO), SAFe Product Owner/Product Manager (POPM), Certified Scrum Product Owner (CSPO), Pragmatic Institute Certification, Project Management Professional (PMP), Microsoft or other relevant technical certifications

Key Skills for Success

• Service design, standardization, and lifecycle management
  
• Strong documentation and process development
  
• Pricing strategy and cost modeling
  
• Cross-functional leadership and stakeholder alignment
  
• Analytical thinking with focus on scalability and efficiency
  
• Strong organization and attention to detail

Why DYOPATH?

• You’ll define the services that drive our business
  
• Your work directly impacts revenue, scalability, and growth
  
• You’ll shape how technical services are packaged and delivered
  
• You’ll collaborate across teams to build high-impact solutions