Product Manager

About Broccoli AI

We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work. Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan. We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today: Hundreds of contractors use Broccoli to run their front office
The role

We're hiring a Product Manager to take full ownership of one of Broccoli's core product lines, guiding it from early discovery all the way through deployment. This isn't a generalist role. You'll go deep on a specific product area, working hands-on with engineering and design, and directly with customers, to figure out what needs to be built, why it matters, and how to ship it in a way that scales. You'll be the link between customer reality and engineering execution, taking in feedback from CSMs, TAMs, and customers and turning it into clear, actionable requirements the team can build against. The right person for this role is deeply invested in the long-term health of the product, not just keeping any one customer happy in the moment. You build quickly, think in systems, and know how to turn ambiguity into a clear direction forward.

What You'll Own

• Full ownership of a product area, from initial concept through launch, including the roadmap for the foundational capabilities that fuel our next generation of AI agents.
• Partner directly with customers to identify new opportunities for AI to reshape their workflows, enable automation, and improve their overall experience.
• Build tools that give contractors real control over how their AI agents handle calls, bookings, and follow-ups, tailored to their specific trade, service area, and way of doing business.
• Turn promising ideas into well-defined product specs, then collaborate with engineering and design to bring them to life, from launch through iteration.

Who We're Looking For

• High-agency: you bring structure to ambiguity, move without being told, and own outcomes end to end
• Strong business judgment: you get to the real need underneath a customer request and prioritize based on P&L impact, not loudest voice
• AI-first: you default to asking what's now possible, not what's been done before, and you've built agents or AI-powered workflows yourself
• Excited to work in-office five days a week to collaborate closely with the founders and the team
• Former founder, or a PM who has operated like one: you've made calls with incomplete information, owned outcomes, and stayed close to customers throughout
• Experience at a high-growth B2B startup (Series A to C)
• Home services or field service management experience

Not a fit
P.M. experience primarily in process management, stakeholder alignment, or sprint facilitation
Never owned a product outcome end to end

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.