Product Manager

Responsibilities

• Execute on the product strategy for CRM, aligning with business goals and customer needs.
• Collaborate with stakeholders to gather and prioritize product and customer requirements.
• Collaborate with engineering, design, and other cross-functional teams to define product requirements, prioritize features, and ensure timely delivery of high-quality solutions.
• Lead and manage Salesforce projects from inception to completion, ensuring adherence to quality standards.
• Develop and maintain detailed product specifications and documentation.
• Ensure seamless integration of CRM solutions with other business systems and applications.
• Analyze product performance metrics and user data to make informed decisions and drive product improvements.
• Provide and necessary support to end-users, ensuring they are equipped to utilize their CRM effectively.
• Stay updated on industry trends, competitor products, and emerging technologies to inform product development.
• Engage with customers, partners, and stakeholders to gather feedback, understand pain points, and identify opportunities for product improvement.
• Travel approximately 5-10%

Qualifications

• 5+ years of increasing responsibility for technical direction of a SaaS/PaaS platform, preferably in the CRM or sales automation industry.
• Strong technical background with the ability to understand and communicate complex technical concepts.
• A high technical acumen including the ability to understand and use technologies such as Power Platform, Azure, C#, SQL, Python, Apex, etc.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Ability to thrive and produce results with little or no supervision in a fast-paced environment.
• Exceptional communication and interpersonal skills with the ability to interact seamlessly at all levels with both technical and business stakeholders.
• Strong customer service focus and sense of urgency.
• Ability to quickly adapt and learn new technologies and systems.
• Ability to function as a valuable team member inside a virtual collaboration environment.
• Must have demonstrated the capability of meeting the key accountabilities or have the ability to learn/perform them.
• Bachelor’s degree with emphasis in related field or equivalent experience.
• Experience with Microsoft Dynamics 365 Sales, Customer Insights and Power Platform.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are highly desirable.
• Experience with enterprise CRM system interfaces.
• Experience working with Microsoft Co-Pilot.
• Agile/Scrum team exposure and experience.
• Knowledge of the P&C Insurance Industry.
• Experience working with .Net applications.
• Experience with Atlassian tools.
• Critical Thinking
• Customer Service Oriented
• Technically Astute
• Business Knowledge
• Influential
• Conceptual Thinking
• Personal Ownership

Benefits

• Health
• Dental
• Vision
• Life
• Disability
• Wellness
• Paid Time Off
• 401(k)
• Profit-Sharing plans

Pay

Base Salary Range: $121,000 – $140,000. Eligible to participate in annual discretionary bonus.