Product Manager

About the role

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

Responsibilities

• Salesforce Operations - Build and maintain working knowledge of Salesforce objects, configurations, and workflows supporting the Enrollment Center; develop increasing depth and independence over time.
• Dashboards, Reporting & Workflow Optimization - Create, manage, and maintain Salesforce dashboards and reports that provide Enrollment Center leadership with timely visibility into staff activity, workload distribution, and enrollment funnel performance. Support the implementation of automation logic and outreach sequencing frameworks within Salesforce to reduce manual processing and improve operational efficiency; identify friction points and surface process improvement recommendations to leadership.
• Fraud Review & Risk Mitigation - Execute fraud review activities within Salesforce and assist in managing automated processes used to detect, escalate, and remediate fraudulent or non-compliant applications.
• Stakeholder Communication & Partnership - Maintain proactive communication with Enrollment Center leadership, CRM analysts, and Business Analysts to ensure all parties are informed and aligned as system changes and operational updates move forward. Partner with the marketing team and other cross-functional stakeholders to coordinate communications and ensure alignment when changes impact downstream processes or outreach activities. Serve as a reliable operational resource for the Enrollment Center, building institutional knowledge and trust-based relationships that support long-term strategic partnership and enrollment growth.

Qualifications

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Skills

• Experience working within Salesforce or a similar CRM platform in a business or operational capacity.
• Experience participating in business initiatives, process improvement efforts, or cross-functional projects that influenced system or operational changes.
• Demonstrated working knowledge of Salesforce from a user or business stakeholder perspective, including experience navigating reports, dashboards, or workflows in support of day-to-day operations.
• Demonstrated ability to communicate effectively across operational leaders, technical teams, and cross-functional partners, with a track record of building trust and maintaining alignment across stakeholder groups.
• Demonstrated capacity for strategic thinking, with the ability to connect operational decisions to broader goals and contribute meaningfully to enrollment growth initiatives.
• Experience with project coordination or project management in a business or operational context.
• Evidence of familiarity with operational reporting or performance dashboards in a business operations context.
• Demonstrated familiarity with fraud review, risk mitigation, or quality assurance processes.

Benefits

$80,000 – $95,000 per year; DOE
ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.
- Healthcare
- Financial Security
- Retirement
- Family Resources
- Tuition Reduction (eligible ASU Employee, their dependents and spouse)
- Discounts

Pay

$80,000 – $95,000 per year; DOE

Schedule

This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ.