Product Manager

About the role

Corporate teams spend billions every year on business entertainment, dinners, events, client experiences, and almost none of it runs through purpose-built software. At the center of our platform are AI agents that do real work for our customers: agents that carry multi-step, high-stakes workflows through to completion, with real money and real relationships on the line. We're looking for a PM to own these agentic experiences. There's no established playbook for this work; the patterns for running agents in production are being figured out in real time, by a small number of teams, and we're one of the teams doing the inventing. You'll own how our agents behave, how their quality is measured and improved, and how the system earns the trust to take on more. AI isn't a feature we bolted on, it's the foundation of our product and how we run the company: we automate what can be automated so people spend their time on judgment, not busywork. As a PM here, you'll prototype ideas yourself, get answers from data without waiting on anyone, and ship faster than you're probably used to.

Responsibilities

• Own the end-to-end experience our customers have with our AI agents, from first interaction to completed outcome
• Own agent quality as a product: evaluation frameworks, review loops, and the metrics that define "good" for a production agent
• Own the division of labor between agents and people, where automation earns more autonomy, and where human judgment stays in the workflow
• Own the improvement engine: the feedback loops and mechanisms that make agents measurably better every week, at growing volume
• Define, prioritize, and execute the roadmap for our agentic product experiences
• Go deep in the mechanics: prompt and context engineering, evals, failure analysis; you'll read transcripts, find patterns, and turn them into product decisions
• Partner with engineering to ship improvements fast, and build the tooling that makes quality visible and measurable
• Work closely with the operations teams whose workflows interlock with the agents; they're part of your product surface
• Coordinate with PMs across the product group, since the agents touch nearly every part of the customer journey
• Track the frontier: new patterns, research, and techniques emerge weekly in this space, and part of your job is knowing what's real, what's noise, and what we should try next