Product Manager

About the role

Looking for a pretty seasoned professional here, someone with about a dozen years experience, especially in either IT or being a systems analyst. Someone who knows CRM systems like the back of their hand, and at least 6-8 years experience coming up with solutions for Siebel CRM systems. The IT team is looking for an experienced product manager/analyst who is knowledgeable and enthusiastic about designing and executing best-of-breed, scalable, end-to-end enterprise business solutions. As a member of the IT team, the candidate will closely work with our internal Marketing organization and external partners to help define the requirements and solutions needed to support key business processes, especially lead creation, nurturing and email marketing.

Responsibilities

• Partner with business representatives at all levels to assess, initiate, refine and drive appropriate technology solutions by focusing on optimized end-state business processes within our internal instance.
• Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
• Translate business requirements into technology solutions.
• Ensure applicable global business requirements are defined.
• Identify business process solutions and turn those into solution architecture decisions
• Work very closely with project managers and development teams to ensure delivery of the solutions.

Qualifications

• 6-8 years’ experience creating solutions for CRM business applications.
• Minimum 7 years’ experience with Workday specifically the Benefits modular
• In depth knowledge of Marketing related business process flows.
• Experience with Marketing Automation applications, especially email marketing apps
• Bachelor’s degree, with 8+ yrs related information systems experience
• Background in business process analysis, requirements and design, as well as data modeling and detailed functional design.
• Knowledge of analyzing process flows and working with teams to identify and analyze process improvement opportunities.
• Experience with end-user usability best practices for SFA systems
• Excellent project management skills, with experience project managing a high visibility IT project.
• Ability to learn quickly in a dynamic environment
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Excellent team player able to work with virtual and global cross functional teams.
• Excellent influencing and negotiation skills
• Ability to juggle multiple projects and tasks
• Ability to work with deadlines and in a fast paced environment

Skills

• Excellent, creative problem-solving skills
• Experience taking a consultative approach with clients or internal customers.
• Experience working on online registration apps a plus
• Vast experience with application and platform.

Pay

$70.00 - $75.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Benefits

• medical, dental, and vision benefits
• health savings accounts with qualified medical plan enrollment
• 10 paid days off
• 3 days paid bereavement leave
• 401(k) plan participation with employer match
• life and disability insurance
• commuter benefits
• dependent care flexible spending account
• accident insurance
• critical illness insurance
• hospital indemnity insurance
• accommodations and reimbursement for work travel
• discretionary performance or recognition bonus
• sick leave
• mobile phone reimbursement (provided based on state or local law)