Product Manager [AQ-14375]

Our client, a leading organization in the financial services sector, is dedicated to empowering individuals through innovative solutions and exceptional client experiences. They focus on secure and seamless digital interactions that build trust and protect their clients.

About the Role

This is an incredible opportunity to lead a scrum team focused on enhancing client experience and deterring fraud within digital authentication. You will collaborate with diverse teams across technology, experience design, security, compliance, and risk, as well as end-channel owners. Your insights will be crucial in identifying needs, defining capabilities, and administering services that protect and empower users. You will explore industry best practices, emerging techniques, and educate stakeholders on the latest in authentication and fraud prevention, shaping the future of secure digital interactions.

Responsibilities

• Build a feature, product, and channel roadmap to articulate and drive the group’s priorities.
• Lead product discovery activities, collaborating with UX, technology, and business partners to design experiments and refine solutions.
• Create and define product stories with clear acceptance criteria based on client needs, working closely with the technology team for successful delivery.
• Develop a deep understanding of customers by leveraging data, existing studies, and collaborating with research teams for new studies or experiments.
• Interact with vendors to obtain support for various platforms, upgrade products, and contribute to their product roadmaps.
• Explore, evaluate, and propose technologies and techniques that meet the needs of various channels.
• Identify risks in current and proposed solutions, recommend resolutions, controls, or mitigation strategies, implement and monitor controls, and escalate visibility of risks/gaps as appropriate.
• Work with technology partners and vendors to create advanced authentication techniques.
• Collaborate with channel partners and other product managers to create and implement online identity management and authentication processes and systems.
• Champion the creation of easy-to-use, understandable, and acceptable experiences.
• Create a release plan in coordination with the scrum team and other lines of business.
• Create reporting on Key Business Indicators (KBIs) and production support metrics, and monitor performance.
• Build trusted relationships through clear and consistent communication with a wide array of upstream and downstream stakeholders.
• Provide first-line support to various internal stakeholders (e.g., technology support, account/trading service) and sales staff in answering client questions and resolving client escalations.
• Evaluate in-house and third-party security products.
• Negotiate contract details that meet the needs of the firm and end-clients.

Requirements

• Bachelor’s degree in computer science, engineering, or business.
• Prior product management experience with online security, authentication, fraud, and/or digital identity.
• Prior experience with federated identity and single sign-on implementations.
• Strong communication and presentation skills.
• Superior analytical ability with attention to detail.
• Ability to influence and drive outcomes.
• Documented experience in agile product development.
• Experience with user testing and competitive intelligence.

Preferred Qualifications

• Experience with OAuth and OIDC.
• Experience with the Financial Services industry.
• A strong interest and passion for our industry.
• Comfortable dealing with ambiguity.

Benefits

Eligible talent get access to amazing benefits including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.