Product Manager [AQ-13598]

About the role

Step into a pivotal role where your expertise will directly impact millions of users, safeguarding their digital journeys while enhancing their access to critical financial services. You will be at the forefront of innovation, leading a dedicated team to define, develop, and deliver cutting-edge authentication capabilities that deter fraud and elevate the client experience. Your work will not only protect but also empower, making a tangible difference in how clients interact with essential digital platforms.

Responsibilities

• Lead a scrum team, focusing on enhancing client experience and deterring fraud within digital authentication.
• Collaborate with diverse teams, including technology, experience designers, security, compliance, and risk teams, as well as end-channel owners, to identify needs, define capabilities, and administer services.
• Explore industry best practices, emerging techniques, and educate stakeholders on authentication and fraud prevention.
• Build a feature, product, and channel roadmap to articulate and drive the group’s priorities.
• Lead product discovery activities, collaborating with UX, technology, and business partners to design experiments and refine solutions.
• Create and define product stories with clear acceptance criteria based on client needs, working closely with the technology team for successful delivery.
• Develop a deep understanding of customers by leveraging data, existing studies, and collaborating with research teams for new studies or experiments.
• Interact with vendors to obtain support for various platforms, upgrade products, and contribute to their product roadmaps.
• Explore, evaluate, and propose technologies and techniques that meet the needs of various channels.
• Identify risks in current and proposed solutions, recommend resolutions, controls, or mitigation strategies, implement and monitor controls, and escalate visibility of risks/gaps as appropriate.
• Work with technology partners and vendors to create advanced authentication techniques.
• Collaborate with channel partners and other product managers to create and implement online identity management and authentication processes and systems.
• Champion the creation of easy-to-use, understandable, and acceptable experiences.
• Create a release plan in coordination with the scrum team and other lines of business.
• Create reporting on Key Business Indicators (KBIs) and production support metrics, and monitor performance.
• Build trusted relationships through clear and consistent communication with a wide array of upstream and downstream stakeholders.
• Provide first-line support to various internal stakeholders (e.g., technology support, account/trading service) and sales staff in answering client questions and resolving client escalations.
• Evaluate in-house and third-party security products.
• Negotiate contract details that meet the needs of the firm and end-clients.

Requirements

• Bachelor’s degree in computer science, engineering, or business.
• Prior product management experience with online security, authentication, fraud, and/or digital identity.
• Prior experience with federated identity and single sign-on implementations.
• Strong communication and presentation skills.
• Superior analytical ability with attention to detail.
• Ability to influence and drive outcomes.
• Documented experience in agile product development.
• Experience with user testing and competitive intelligence.

Skills

• Experience with OAuth and OIDC.
• Experience with the Financial Services industry.
• A strong interest and passion for the industry.
• Comfortable dealing with ambiguity.

Benefits

Eligible talent get access to amazing benefits including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.