Product Manager - Agent Experience

About the role

At Hiscox USA, we're transforming the digital experience for independent agents and distribution partners. As a Product Manager (Agent Experience), you'll lead the vision, strategy, and execution of the next generation of agent-facing experiences and APIs.

Responsibilities

• Define and execute the product strategy for the end-to-end Agent Experience, reimagining how agents onboard, quote, bind, service, and manage policies across all Hiscox products.
• Translate customer needs and market trends into actionable product roadmaps.
• Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.
• Lead Agile ceremonies and own the digital product backlog.
• Collaborate closely with engineering teams to prioritize and deliver high-impact enhancements.
• Act as the bridge between business stakeholders, technical teams, and external partners.
• Communicate progress, risks, and key milestones effectively to senior leadership.

Qualifications

• 5+ years of product management experience, ideally in digital platforms or customer-facing technology.
• Strong background in digital experience design, UX/UI principles, and customer journey mapping.
• Experience working in Agile environments; familiarity with tools such as Jira and Confluence.
• Demonstrated ability to translate customer feedback and analytics into actionable improvements.
• Bachelor’s degree in a related field (Business, Technology, Design, etc.).

What We Offer

• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short- term disability and long-term disability coverage
• 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
• Paid parental leave
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
• Dynamic, creative, and values-driven culture
• Modern and open office spaces, complimentary drinks
• Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

Pay

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Schedule

This role is based in our Boston, MA office, with an expectation of being in the office 3 days per week.