PRODUCT MANAGEMENT SENIOR SPECIALIST (HYBRID-CHARLOTTE, NC)

About the role

Foodbuy is the industry leader in procurement and supply chain solutions, a subsidiary of Compass Group PLC (the world’s 6th largest company) with an entrepreneurial culture. We serve clients in Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming, and support Compass Group, the world’s largest contract food and support services provider. Our People FIRST value system (Flexibility, Inclusion, Results, Sustainability, Transparency) guides how we connect with clients, partners, and associates.

The Product Management Senior Specialist supports the business with technology integrations and enhancements, including data reporting, data modeling, and deep knowledge of Dynamics 365 (CRM).

Responsibilities

• Solid knowledge of Dynamics 365 (CRM) and other relevant applications
• Managing stakeholders’ expectations and fostering positive relationships with businesses
• Streamline CRM implementation processes to achieve efficiencies
• Maintain knowledge of project status with Product Owner
• Create effective testing processes to ensure project completion
• Manage technology enhancement requests for business participants
• Collaborate with all departments/teams to provide the best possible user experience
• Support third‑party technology partners with CRM projects & enhancements
• Lead projects to successful outcome; build subject comprehension to understand risks and roadblocks
• Recognize and solve problems quickly
• Conduct requirement‑gathering sessions for requested enhancements and participate in system trainings for internal users
• Establish criteria and implement tools to measure user adoption and departmental performance usage
• Provide Level 2 support for business inquiries associated with new and existing functionality, assisting IT with the development of Technical Design Documentation
• Participate in ad hoc projects

Qualifications

• Bachelor’s degree or equivalent work experience required
• 3+ years’ experience in supply chain, finance, business administration, or statistics
• Prior related experience with Dynamics 365, Procure‑to‑Pay (P2P), eProcurement, Sitecore, Microsoft PowerBI, and other Microsoft applications preferred
• Financial or trend analysis experience preferred
• Supplier and customer interaction experience preferred
• Advanced detail orientation, capable of managing and interpreting extensive datasets to draw nuanced conclusions and support strategic decision‑making
• Masterful communication, presenting complex analytical data and strategic insights to inform decisions across functions
• Minimal travel required (typically to the corporate office in Charlotte)

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Eligible for paid and/or unpaid time off benefits per applicable federal, state, and local laws