Product Lead, Marketplace Pricing

About You And The Role

We are looking for an experienced individual contributor Product Lead to help shape the economics that power Zipline's marketplace. This role sits at the intersection of engineering, design, operations, and customer experience. You will work closely with teams building dispatch logic, supply/demand systems, data pipelines, and customer interfaces that support real-world delivery execution at scale.

You will help identify operational pain points, clarify priorities, improve workflows, and ensure we are building experiences that are economically optimal across complex systems. This role thrives in close partnership with engineering, data, and design teams. We value collaborative product development grounded in customer insight, operational understanding, rapid iteration, and shared ownership of outcomes.

The ideal candidate is energized by uncovering systematic inefficiency, user pain points, framing opportunities clearly, and helping teams move quickly toward effective solutions. The ideal candidate brings a strong technical foundation and deep appreciation for the engineering process. Many successful candidates for this role have backgrounds in software engineering and developed a passion for product, workflow, and customer experience through hands-on problem solving and close collaboration with users and engineers.

The best candidates for this role are highly curious, operationally minded, deeply customer-focused, and comfortable working directly with users in the field to understand how systems behave under real-world pressure.

What You'll Do

• Partner closely with Engineering, Operations, Commercial, Sales, and Leadership to improve optimal economic outcomes across Zipline's operational ecosystem
• Spend time directly with users in the field, observing workflows and identifying friction points, inefficiencies, and opportunities for improvement
• Help clarify priorities, customer pain points, operational constraints, and business impact across multiple operational surfaces
• Help shape and align roadmaps across the marketplace organization, ensuring priorities reflect customer pain points, operational constraints, and business impact
• Drive alignment around problems to solve and outcomes to achieve while collaborating with engineering and design on solution development
• Use quantitative and qualitative lens and operational data to identify opportunities for product improvements
• Help shape how realtime value trade-offs evolve as Zipline scales into new markets, partners, and use cases
• Contribute to experimentation, rollout planning, adoption strategy, and measurement of products
• Act as connective tissue across operations, customer support, engineering, and leadership teams

What You'll Bring

• Experience working on operational, logistics, fulfillment, marketplace, restaurant-tech, or workflow-heavy software products
• Strong technical fluency with the ability to collaborate effectively with software engineers on system design, technical tradeoffs, and operational constraints
• Experience transitioning from software engineering into product leadership
• Familiarity with behavioral economics in real-world environments
• Strong intuition for user experience in fast-paced operational environments
• Absolute comfort partnering closely with engineering teams in highly technical environments
• Comfort balancing customer needs, operational realities, and engineering complexity to drive practical and scalable solutions
• A deep appreciation for simplifying user workflows and reducing friction for frontline users
• Systems thinking and operational judgment
• Experience working directly with customers, operators, or frontline users
• Comfort moving quickly, adapting to changing priorities, and operating with high ownership
• Strong communication skills with an emphasis on clarity and collaboration
• A bias toward action and continuous improvement

Bonus Points

• Experience building software for delivery operations, retail operations, fulfillment, or restaurant workflows
• Background in high-growth or operationally complex environments

What Else You Need To Know

This role is based at our office in South San Francisco, CA. The starting cash range for this role is $180,000-225,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.

If you like the sound of this position but are not sure if you are the perfect fit, please apply!