Product Lead (Fully Remote)

Primary Location: All U.S. Locations (remote)

About the role

Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are currently seeking a Product Lead to own a product area end-to-end — from problem discovery through requirements, design, delivery, and post-launch success measurement — with no split between strategy and execution. The role sits at the intersection of patient/customer needs, clinical stakeholders, and engineering, translating ambiguous problems into build-ready requirements, and owning whether releases actually move the metrics they were meant to move. AI fluency is core to how the work gets done: the Product Lead uses AI tools daily for prototyping, research synthesis, and drafting specs and release materials to compress idea-to-validation cycles from weeks to days.

Responsibilities

• Own a product area end-to-end: discovery, requirements, prioritization, delivery, and post-launch iteration.
• Design own features through to customer-validated, build-ready designs.
• Translate customer, clinical, and internal stakeholders input into requirements and acceptance criteria.
• Define success metrics at discovery and evaluate whether releases achieved them post-launch.
• Run and synthesize user research (interviews, support themes, usage data) into actionable decisions.
• Collaborate daily with engineering as an embedded partner.
• Use AI tools to prototype, synthesize research, and draft specs, PRDs, and release materials.
• Maintain high level understanding of PaceMate products and services.
• Follow practices of PaceMate Mission, Vision, and Customer Service standards.
• Adhere to the Code of Conduct and all Company Policies and Procedures.
• Analyze, access, input and retrieve data.
• Report pertinent information and assist with tasks to support department operations toward achieving organizational goals.
• Draft first-pass training call-outs or marketing talking points (supports go-to-market but isn't the primary output).
• Convert engineering deliverables into release notes and flag training/marketing follow-up.

Requirements

• Bachelor's degree in a related field, or combination of equivalent years of experience.
• 3–5 years of product experience with demonstrated end-to-end ownership of a feature or product area.
• Current, hands-on use of AI tools within a product workflow, with a work sample to show (prototype, spec, or research synthesis).
• Demonstrated ability to define and evaluate product success metrics post-launch.
• Experience working cross-functionally with engineering, design, and go-to-market teams in a remote/virtual setting.
• Strong written communication skills, with a track record of clear product documentation.
• Experience in healthcare software, including familiarity with HIPAA and EMR/EHR integration concepts (preferred).
• Experience building or testing customer engagement or clinical workflow platforms (preferred).

Physical Requirements

• Consistently required to remain in a stationary position working at a computer.
• Constantly operate a computer and other office equipment.
• Frequently communicate with customers and employees via voice and video.
• Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol.
• Repetitive motions using fingers and forearms in data entry.

Other Requirements

• Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
• Maintain a reliable, high-speed internet connection at your residence.
• Must reside and work exclusively within the contiguous United States.
• Must legally be eligible to work in the United States.
• Inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file.
• When confidential information is carried into a foreign country, it must be stored in an inaccessible form (e.g., encrypted external storage) or remain in the worker’s possession at all times.
• May require limited travel based on the needs of the business.

Benefits

• Health and Prescription coverage
• Dental and Vision
• Long-Term Disability and Short-Term Disability
• AD&D (Accidental Death & Dismemberment)
• Flexible Spending Account and Healthcare Savings Account
• 401k Retirement Savings
• Discount Program
• Employee Assistance Program
• Financial Wellness Program
• Paid Time Off
• Legal Insurance
• Hospital Indemnity, Critical Illness, and Accident Coverage

Pay

Target Compensation Range: $145,000 - $160,000