Product Implementation & Business Analysis Manager

Locations: 800 Philadelphia Street, Indiana, PA 15701; 2 North Church Street, West Chester, PA 19380; 491 North Cleveland-Massillon Road, Akron, OH 44333; 2032 Front Street, Cuyahoga Falls, OH 44221; 7660 Saltsburg Rd, Pittsburgh, PA 15239

Hours: Monday - Friday 8AM-5PM (additional hours as necessary to meet department objectives)

About the Role

Responsible for the implementation, assessment, and configuration of credit-related systems to support business line technical and analytical needs. Researches and evaluates process re-engineering opportunities, plans and implements configurations and workflows to solve complex problems, and streamlines workflows of diverse scope. Creates meaningful reports to support Credit Risk Management.

Responsibilities

• Collaborate with senior management (CCO, CFO, CRO, CCBO) to design, implement, and manage data mining, forecasting, trending models, and reporting mechanisms for measuring and monitoring the bank’s credit risk data needs.
• Assess business process re-engineering opportunities, including analysis and design of workflows within Credit Administration to improve efficiencies, customer service, and reduce operational costs.
• Evaluate business line needs and develop configurations and workflows to support those processes.
• Provide support for independent business analysis and credit-related projects, including research, development, and analytics for advanced industry and portfolio insights. Support large-scale projects managed by the PMO and Credit Administration.
• Analyze, develop, and support the bank’s data analytics and reporting needs; draw business insights from data sets and communicate results to business lines, middle, and executive management.
• Ensure data integrity, particularly for outputs impacting financial reporting.
• Serve as Project Manager for smaller-scale credit-related projects or as a workstream member for larger projects, following departmental project methodology, documentation standards, and change management requirements.
• Research Credit Risk Management fundamentals and industry best practices to generate management information reports for all levels of management. Benchmark findings and recommend best practices.
• Scope projects and implementations, define and execute delivery plans, and develop test plans. Test and troubleshoot system setups and final configurations.
• Provide training and end-user support during implementation.
• Develop, document, and deliver data analysis and reporting for Credit Systems, including nCino, Salesforce, and other systems. Data may be presented in reports, charts, graphs, or tables.
• Provide operational, analytical, and technical support for reporting and data analysis during projects, system implementations, and post-go-live support.
• Transfer knowledge and workflow processes to Systems Administrators or end users, assisting in their training for transition from implementation to post-go-live support.
• Ensure appropriate validation and controls to maintain data integrity, including testing and validation for completeness and accuracy. Ensure compliance with SOX Entity Level Control #29 (EUCT) for End User Computing Tools.
• Ensure all managed projects are properly approved, documented, and adhere to departmental project methodology, change management requirements, and risk assessments.
• Maintain a strong working knowledge of SOX, GLBA compliance, and regulatory requirements related to credit (e.g., corporate policies, GAAP, Regulation O, Excess of Supervisory Limits).
• Implement and test system/software changes post-go-live, working with system users. Create and maintain documentation for system/software change management to meet audit requirements.
• Create reports and dashboards using nCino, Salesforce, or advanced analytical software (e.g., BIC/Webi, Excel, Access, Monarch, and other specialized Credit System Reporting Tools).
• Interface with internal audit, external auditing consultants, and regulatory agencies concerning implemented software. Act as a subject matter expert for nCino, Salesforce, or other credit-related systems during audits and reviews.
• Participate in onsite user groups, conferences, and ongoing training opportunities for Credit Systems.
• Maintain certifications related to nCino, Salesforce, technology, or the credit industry, and expand knowledge through ongoing educational opportunities.
• Exhibit advanced writing, documentation, and presentation skills.
• Maintain strong working relationships with all employees and adhere to the organization’s culture. Demonstrate strong interpersonal skills, working independently and as a team player.
• Perform additional duties as assigned.

Requirements

• Four-year college degree or equivalent; major or specialization in Information Systems, Finance, or Business. MBA is helpful.
• Five to ten years of general business experience.
• Five to ten years of specialized experience, including merger and acquisition experience and Salesforce expertise. nCino implementation experience preferred.
• Expert usage of Business Objects (BIC Business Intelligence Center), data mining, and reporting software or equivalent technical/data analysis tools.
• Credit Administration experience.

Physical Demands

• Operates a keypad device for 70% of the day.
• Requires manual dexterity for typing and data entry up to 40% of the business day.
• Close vision requirements of 18”-20” for computer work.

Pay

Salary Range: $65,000.00 - $161,700.00