Product Implementation & Business Analysis Manager

Locations: 800 Philadelphia Street, Indiana, PA 15701; 2 North Church Street, West Chester, PA 19380; 491 North Cleveland-Massillon Road, Akron, OH 44333; 2032 Front Street, Cuyahoga Falls, OH 44221; 7660 Saltsburg Rd, Pittsburgh, PA 15239

Hours: Monday - Friday 8AM-5PM (additional hours as necessary to meet department objectives)

About the Role

Responsible for the implementation, assessment, and configuration of credit-related systems to support business line technical and analytical needs. Research and evaluate business process re-engineering opportunities, plan and implement configurations and workflows to solve complex problems, and streamline diverse workflows. Create meaningful reports to support Credit Risk Management.

Responsibilities

• Collaborate with senior management (CCO, CFO, CRO, CCBO) to design, implement, and manage data mining, forecasting, and trending models for measuring and monitoring the bank’s credit risk data needs.
• Assess business process re-engineering opportunities, including analysis and design of workflows within Credit Administration to improve efficiencies, customer service, and reduce operational costs.
• Evaluate business line needs and develop configurations and workflows to support those processes.
• Provide support for independent business analysis and credit-related projects, including advanced industry and portfolio analytics, and divisional support for large-scale projects managed by the PMO and Credit Administration.
• Analyze data sets to draw business insights and communicate results to business lines, middle, and executive management, ensuring data integrity for outputs impacting financial reporting.
• Serve as a Project Manager for smaller-scale credit-related projects or as a workstream member for larger projects, following departmental project methodology, documentation standards, and change management requirements.
• Research Credit Risk Management fundamentals and industry best practices to generate management information reports for all levels of management, benchmark findings, and recommend best practices.
• Scope projects and implementations, define and execute delivery plans, develop test plans, and troubleshoot system setups.
• Provide training and end-user support during implementation.
• Develop, document, and deliver data analysis and reporting for Credit Systems, including nCino, Salesforce, and other systems, using reports, charts, graphs, or tables.
• Provide comprehensive operational, analytical, and technical support for reporting and data analysis during projects, system implementations, and post-go-live support.
• Transfer knowledge and workflow processes to Systems Administrators or end users, assisting in their training for transition from implementation to post-go-live support.
• Ensure data integrity through testing, validation, and compliance with SOX-related controls, including End User Computing Tool (EUCT) requirements.
• Ensure all managed projects are properly approved, documented, and adhere to departmental project methodology, change management, and risk assessment procedures.
• Maintain a strong working knowledge of SOX, GLBA, and regulatory requirements (e.g., corporate policies, GAAP, Regulation O, Excess of Supervisory Limits).
• Implement and test system/software changes post-go-live, and maintain documentation for change management to meet audit requirements.
• Create reports and dashboards using nCino, Salesforce, BIC/Webi, Excel, Access, Monarch, and other specialized Credit System Reporting Tools.
• Interface with internal audit, external auditing consultants, and regulatory agencies as a subject matter expert for credit-related systems during walkthroughs, SOX reviews, and audit meetings.
• Participate in onsite user groups, conferences, and ongoing training opportunities for Credit Systems.
• Maintain certifications related to nCino, Salesforce, technology, or the Credit Industry, and pursue ongoing educational opportunities.
• Exhibit advanced writing, documentation, and presentation skills.
• Maintain strong interpersonal skills, working independently or as part of a team to contribute to departmental and organizational success.
• Perform additional duties as assigned.

Requirements

• Four-year college degree or equivalent in Information Systems, Finance, or Business; MBA preferred.
• Five to ten years of general business experience.
• Five to ten years of specialized experience, including merger and acquisition experience and Salesforce expertise.
• nCino implementation experience preferred.
• Expertise in Business Objects (BIC Business Intelligence Center), data mining, and reporting software, or equivalent technical/data analysis tools.
• Credit Administration experience.

Physical Demands

• Operates a keypad device for 70% of the day.
• Requires manual dexterity for typing and data entry up to 40% of the business day.
• Close vision requirements of 18”-20” for computer work.

Pay

Salary Range: $65,000.00 - $161,700.00