Product Guide - Seasonal

About the Role

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You inspire our brand’s evolution as we commit to bold objectives in stores and communities. Product-obsessed, you seek opportunities to get outside and learn firsthand how our products perform. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs. You prioritize personal and professional development and celebrate the achievements of others, recognizing that we create a better world together.

Responsibilities

• Deliver a best-in-class brand experience by sharing technical product knowledge and supporting problem-solving for guests.
• Build a strong understanding of our products and seamlessly weave this information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador both in-store and in the community.
• Develop your passions in and out of the store with team support.
• Support elevating the guest experience by collaborating with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Assist with various store tasks as assigned by leadership.
• Answer store phones, respond to voicemails and emails, and occasionally engage on Epicenter social media channels.
• Utilize the Point-of-Sale system to process transactions, including warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack inventory boxes (weighing 5–30 lbs) as required.

Requirements

• Passion for delivering exceptional customer service.
• Enjoyment of fun at work while holding yourself accountable.
• Self-motivated with a problem-solving mindset.
• Highly flexible and adaptable when faced with ambiguity.
• Ability to balance autonomy and collaboration effectively.
• Inspire breakthrough thinking and continuous improvement.
• Seek the best solutions with an unwavering commitment to doing what is right.
• Passion for your work paralleled by a passion for getting outside and living it.

Expectations

• Availability to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, defined annually based on return policies.
• Full accountability for all deliverables outlined in the Product Guide Role and Responsibilities document.
• Perform additional projects, duties, and assignments as directed by store leadership.

Availability Requirements

• Full-time: 30–40 hours per week (5 days per week). Must be available for a minimum of one opening, one closing, and one weekend shift each week.
• Part-time: 10–30 hours per week (2–4 days per week). Must provide open availability for at least two of three weekend days (Friday, Saturday, Sunday) and be available for one opening and one closing shift during the week with a minimum six-hour availability window.

Pay

The pay range for this role is USD $19.20 – USD $21.40 hourly. Most new team members join within this range, reflecting market alignment and role scope. Individual pay is determined by skills, experience, and level of responsibility. The role is also eligible for a bonus plan based on store performance.

Benefits

• Growth, Community & Gear: Professional development opportunities, Arc’teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
• Time & Flexibility: Paid time off and “Live it, Learn It” Days (dedicated paid days to get outside and explore).
• Wellbeing: 24/7 Employee Assistance Program (EAP).
• Health: Extended health, dental, and vision coverage, including mental health support, fertility benefits, and EAP (full-time employees).
• Financial Wellbeing: Immediately vested 401(k) retirement savings plan matching, eligibility for the Arc’teryx Annual Incentive Plan, and access to the Employee Stock Purchase Program (ESPP) where applicable (full-time employees).
• Family Support: Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work (full-time employees).

Eligibility for certain programs may vary by role and regularly scheduled hours.