Product Guide - Seasonal

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You inspire our brand’s evolution as we commit to bold objectives in stores and communities. Product-obsessed, you seek opportunities to get outside and test our gear firsthand. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs. You prioritize personal and professional growth while celebrating the achievements of others. Together, we create a better world.

Responsibilities

• Deliver a best-in-class brand experience by sharing technical product knowledge and supporting guests with problem-solving.
• Build a strong understanding of our products and seamlessly weave this information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador both in-store and in the community.
• Develop your passions in and out of the store with team support.
• Support elevating the guest experience by collaborating with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Assist with various store tasks as assigned by leadership.
• Answer store phones, respond to voicemails and emails, and occasionally engage on Epicenter social media channels.
• Use the Point-of-Sale system to process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack inventory boxes (weighing 5–30 lbs) as required.

Requirements

• Passionate about delivering exceptional customer service.
• Enjoy having fun at work and hold yourself accountable for your responsibilities.
• Self-motivated with strong problem-solving skills.
• Highly flexible and adaptable when faced with ambiguity.
• Balance autonomy and collaboration effectively.
• Inspire breakthrough thinking and continuous improvement.
• Seek the best solutions with an unwavering commitment to doing what’s right.
• Your passion for work is matched by your passion for getting outside and living it.

Expectations

• All employees must be available to work “Black Friday” (the day after U.S. Thanksgiving) through the end of the holiday season, as defined annually based on return policies.
• Fully accountable for executing all deliverables outlined in the Product Guide Role and Responsibilities document.
• Under the direction of Store Leads, Store Manager, or Assistant Manager, perform additional projects, duties, and assignments as required or requested.

Availability Requirements

• Part-time employees must provide open availability for at least two of three weekend days (Friday, Saturday, Sunday).
• Must also be available for one opening and one closing shift during the week, with a minimum six-hour availability window.

Pay

The pay range for this role is USD $19.20 – USD $21.40 hourly. Most new team members join within this range, where they can contribute immediately while continuing to grow. Individual pay is determined by skills, experience, and level of responsibility. The role is also eligible for a bonus plan based on store performance.

Arc’teryx is committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we honor the value you bring to our team.

Benefits

In addition to base pay, Arc’teryx supports employees through benefits designed to sustain both work and life. Eligibility varies based on regularly scheduled hours.

• Growth, Community & Gear: Professional development opportunities, Arc’teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
• Time & Flexibility: Paid time off and “Live It, Learn It” Days (dedicated paid days to get outside and explore).
• Wellbeing: 24/7 Employee Assistance Program (EAP).
• Health: Extended health, dental, and vision coverage, including mental health support and fertility benefits (full-time employees).
• Financial Wellbeing: Immediately vested 401(k) retirement savings plan matching, eligibility for the Arc’teryx Annual Incentive Plan, and access to the Employee Stock Purchase Program (ESPP), where applicable (full-time employees).
• Family Support: Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work (full-time employees).

*Eligibility for certain programs may vary by role.

Schedule

Full Time – 40 hours per week (five days a week).