Product Experience Specialist

About the role

We are looking for Product Experience Specialists who want to shape the way the world builds software from Lovable's first Americas hub in Boston. You will be on the front lines of a fast-growing product, solving real user problems and feeding insights directly into product development.

Responsibilities

• Own user problems end to end: Become a Lovable expert to solve a wide range of issues with speed and clarity, and escalate effectively to engineering when needed.
• Improve our support stack: Keep our internal knowledge base up to date, design smarter workflows, and find ways to make the whole team operate better.
• Be the voice of the customer: Continuously feed product feedback into the team so that what you see on the front lines actually improves the product.
• Grow your scope: As you build trust and ownership, the role expands. Internally at Lovable and externally in how we engage with users and the community, there is real room to develop.

Requirements

• User- and product-obsessed
• Cares deeply about helping others succeed
• Ready to grow into real responsibility fast

Qualifications

• Full-time or part-time contractor role, ideal for students at Boston-area universities

Skills

• User and product obsession
• Strong communication skills
• Problem-solving ability
• Experience in B2C SaaS support using tools like Intercom (optional)
• Hands-on experience with Lovable, Claude and similar AI tools (optional)

Benefits

• Opportunity to change the way the digital world works
• Work with a fast-scaling AI company
• Collaborative and supportive team environment

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time or part-time contractor role, ideal for students at Boston-area universities.

Application

We welcome candidates from all backgrounds. Please apply through our application system in English as it is our company language.