Product Engineering: Product Manager

Product Accountability

• Responsible and accountable for the product's value and viability, including profit and loss.
• Formulate and achieve Key Performance Indicators (KPIs) for identified problems to solve.
• Drive strategy-aligned solutions to achieve product profit and loss objectives.
• Measure KPIs and analyze outcomes to inform future strategies.

Vision and Strategy

• Co-create, own, and evangelize the product vision, strategy, and roadmap.
• Align product objectives with the product portfolio and business goals.
• Co-create in collaboration with business stakeholders, engineering, experience, and delivery.

Market and User Engagement

• Conduct user research and competitive analysis.
• Engage the team with users and stakeholders through continuous research and direct interactions.
• Collaborate and guide the team toward solutions that address priority user and business needs.
• Apply analytical skills to analyze data and derive actionable insights.
• Adopt innovative and experimental approaches to solving complex problems.

Collaboration and Teamwork

• Work side-by-side with cross-functional (business, engineering, experience, and delivery) team members to achieve KPI outcomes.
• Build empowered teams and product communities who exhibit collective product ownership.
• Promote a product operating model that emphasizes outcomes over output (minimize overproduction while maximizing value).
• Remove obstacles for the team and ensure smooth flow of continuous value achievement.
• Promote and drive rapid, emergent, and ongoing learning and adaptation to meet objectives.
• Drive innovation and improvement of the process to drive out waste and accelerate value achievement.
• Spread knowledge and best practices within the product vertical community.

Continuous Improvement

• Remove obstacles for the team and ensure smooth flow of continuous value achievement.
• Promote and drive rapid, emergent, and ongoing learning and adaptation to meet objectives.
• Drive innovation and improvement of the process to drive out waste and accelerate value achievement.
• Spread knowledge and best practices within the product vertical community.

Qualifications

• Bachelor's degree in business, Marketing, Engineering, or a related field.
• 6+ years of proven experience in lean product management or related roles.
• 3+ years of proven experience in ServiceNow with a focus on modules such as Application Portfolio Management (APM), Customer Service Management (CSM), IT Service Management (ITSM), HR Service Delivery (HRSD), and the overall NOW Platform.
• 3+ years of enterprise scale experience across multiple business areas.
• Limited immigration sponsorship may be available.

Preferred

• MBA or related advanced degree.
• Demonstrated experience in modern product craft of delivering the right thing, in the right way, at the right time.
• Significant experience in lean product management craft and domain (tools, methods, and practices).
• Seen as a leader in this space.
• Demonstrated experience leveraging AI to increase product management effectiveness (e.g., accelerating discovery synthesis, writing/communication) with responsible-use judgment.
• Experience building or evolving AI-enabled applications.
• Proven accountability for value, viability and P&L objectives for a product and for an empowered product team.

The team

Deloitte Product Engineering (PxE) is developing advanced, agentic AI-enabled solutions that are redefining the future of work across our organization and for global clients. We are committed to bringing together outstanding product, engineering, and design talent to lead this transformation.

Wages

A reasonable estimate of the current range is $113,100 to $232,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.