Product Engineering Manager

The Product Engineering Manager will help customers identify parts and effective solutions for existing elevator and escalator equipment while supporting Unitec’s growth initiatives, digital transformation and product lifecycle efforts. This is an excellent opportunity for an engineering professional who combines deep elevator knowledge with strong communication, collaboration and problem-solving skills. Engineering & Research Support:Provide hands-on engineering support to the Unitec team in identifying parts and technical solutions for existing equipmentAnalyze layouts, wiring diagrams, schematics, photos, surveys and other technical documentation to recommend appropriate solutionsSupport critical downtime and shutdown scenarios by evaluating options and recommend appropriate solutions.Product & Technical SupportOffer product expertise to support both legacy and new Unitec offerings.Assist with the introduction and implementation of new productsSupport obsolescence strategies and collaborate with Otis Engineering on replacement and modernization solutions.Subject matter expert in technical content, knowledge management in clear easy to understand format to enable customer responses. Basic Qualifications: Strong working knowledge of elevator and escalator components with the ability to consult customers and provide viable technical solutions.Self-motivated, creative, and comfortable managing multiple projects and priorities simultaneously.Goal-oriented with strong time management, organizational, and problem-solving skills.Ability to use CRM tools to manage workload, customer interactions, and priorities Preferred Qualifications: Bachelor’s degree in mechanical/electrical engineering or a related field; equivalent elevator industry will also be considered.Escalator experience is preferredStrong working knowledge of elevator and escalator systems, with a focus on OTIS parts and equipment.Experience evaluating technical solutions for critical downtime or shutdown scenariosExcellent verbal and written communication skills, with the ability to troubleshoot issues and clearly recommend optimal solutions to customers and internal stakeholdersProficiency with CRM tools for managing opportunities and priorities; familiarity with Adobe or web-based technical platforms is a plus.Demonstrated ability to collaborate cross-functionally with Sales, Engineering, and Operations teams. This position provides a valuable opportunity to work at the Otis North American Service Center while developing; field and elevator expertise, Otis Engineering capabilities, and business/technical/communication skills as well as building foundational leadership competencies through cross functional collaboration and broad exposure to Operations supporting long term career growth opportunities. The salary range for this role is $116,000 - $174,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.