Product Engineer II

Responsibilities

• Lead the implementation of product and process improvements for advanced instruments to enhance data accuracy, system reliability, and manufacturing efficiency, while lowering costs, and improving overall customer satisfaction.
• Analyze Installation Feedback Reports (IFRs) and leverage NCR review processes to diagnose and resolve complex performance and quality issues affecting measurement platforms, cryogenic systems, and associated instrumentation options.
• Define, scope, and execute complex engineering initiatives by developing project proposals, securing cross-functional resources, and leading formal design reviews to ensure technical integrity and alignment with product roadmaps.
• Evaluate installation and field service reports to ensure corrective actions are effectively implemented, coordinating with service teams to resolve outstanding technical issues and improve system performance in customer environments.
• Partner with manufacturing and production teams to improve product quality and consistency by refining technical documentation, optimizing assembly fixtures, auditing quality processes, and implementing sustainable process improvements.
• Serve as a technical subject matter expert for base systems, instrumentation, and platform architecture, providing guidance and mentorship to engineers responsible for system options and upgrades.
• Ownt full product lifecycle for assigned instruments and platforms by leading design changes and proactively assessing impacts across hardware, software, manufacturing, usability, and customer applications.
• Develop and facilitate product updates, field learnings, and design improvements to engineering teams by contributing technical content to internal communications, including recurring product or engineering updates.
• Prioritize and manage critical production fixtures and test systems essential to manufacturing operations, ensuring readiness, reliability, and alignment with evolving product requirements.
• Collaborate with Procurement and Quality teams to support supplier development and component quality, including direct engagement with vendors to resolve technical issues and drive continuous improvement.
• Provide advanced technical support to Customer Service Engineer and teams by analyzing complex system issues, including occasional direct interaction with customers and research institutions.

Qualifications

• Master’s degree in physics, engineering or related field
• Three years of professional experience supporting complex products, systems, or instrumentation in a technical engineering or academic environment
• PhD in Physics, Chemistry, or Materials Science with a focus on instrumentation and measurements (preferred)
• Experience with MS Office, SOLIDWORKS, Python, Visual Basic, C++ (preferred)
• Familiarity with CAN architecture and the ability to read firmware (preferred)
• Extensive troubleshooting experience