Product Engineer

The Role

We’re looking for a Software Engineer to help architect, build, and productize our AI/ML infrastructure. You'll be the bridge between research, product, customers, and engineering, driving AI adoption from strategy through production at scale. This role is ideal for someone who thrives in early-stage environments, enjoys owning things end to end, and wants their work to have a measurable impact on an industry that desperately needs modern infrastructure.

What You’ll Do

• System Architecture & Design
  • Design and evolve a modular, service-oriented architecture to power configurable healthcare workflows at scale.
  • Build a workflow orchestration engine capable of handling thousands of concurrent stateful tasks (credentialing, verification, enrollment).
  • Define and optimize integration frameworks to connect with thousands of external systems — web portals, APIs, PDFs, spreadsheets.
  • Drive reliability, auditability, and performance through observability, self-healing, and clear fault-domain boundaries.
• Applied AI and Automation
  • Lead the design and deployment of AI-powered digital workers — LLM- and rules-driven agents that perform operational workflows end-to-end.
  • Evaluate AI tools, frameworks, and third-party APIs, ensuring alignment with platform goals and data protection requirements.
• Cross-functional Leadership
  • Partner with product, engineering, and analytics to discover use cases, build features, and deliver value.
  • Engage with customers to understand operational challenges, validate assumptions, and iterate solutions quickly.

Must-Have

• 5+ years experience building and scaling complex, distributed systems or workflow-heavy SaaS platforms.
• Proven ability to own architecture and make high-stakes technical decisions in ambiguous, high-growth environments.
• Deep understanding of modern cloud architecture and full software stacks.
• Excellent communication — able to clearly explain technical trade-offs to technical and non-technical audiences alike.

PREFERRED EXPERIENCE

• With workflow orchestration frameworks or event-driven architectures.
• Contributions to open-source projects, publications, or active technical presence.
• Open-source contributions, publications, or technical blog presence.