Product Designer - Clearance Required

Responsibilities

• Support discovery to identify automation, dashboard, AI, and workflow improvement opportunities.
• Document workflows, pain points, manual processes, data access barriers, and adoption challenges.
• Affiliate with user interviews, working sessions, usability tests, and feedback sessions.
• Help translate user needs into product concepts, wireframes, prototypes, and design specifications.
• Create user flows, journey maps, workflow maps, wireframes, and low- to mid-fidelity prototypes.
• Support design of AI-enabled experiences that promote trust, transparency, feedback, and human oversight.
• Affiliate with organizing and synthesizing research findings, usability feedback, and product insights.
• Review usage data, user feedback, and help desk trends to help identify product improvements.
• Support training, onboarding, help content, job aids, and other user enablement materials.
• Collaborate with product, engineering, data, AI/ML, training, and support teams.
• Document design decisions, research findings, usability results, and handoff materials.
• Work with senior designers to strengthen design quality, accessibility, and consistency.

Qualifications

• 1+ year of experience in product design, UX, HCD, service design, UX research, or related roles; relevant internships, academic projects, or portfolio work may be considered.
• Bachelor’s degree in HCD, HCI, UX, design, or related field.
• Portfolio demonstrating user-centered design process, research-informed decisions, and clear design documentation.
• Experience creating user flows, wireframes, prototypes, journey maps, or design documentation.
• Basic understanding of user research, usability testing, workflow analysis, and research synthesis.
• Familiarity with digital products, dashboards, workflow tools, automation, or data-informed interfaces.
• Interest in AI-enabled products, responsible AI, or human-in-the-loop design.
• Ability to translate user needs and feedback into clear design artifacts.
• Ability to support training, onboarding, help content, or user enablement materials.
• Strong written, visual, and verbal communication skills.
• Strong attention to detail and willingness to learn in a collaborative team environment.
• Proficiency with Figma, FigJam, Miro, Adobe XD, Sketch, Axure, or similar tools.
• Familiarity with Jira, Confluence, GitLab, Azure DevOps, or similar tools.
• Must be a U.S. citizen with an active Secret-level security clearance.