Sr. Product Designer - Clearance Required

Responsibilities

• Lead discovery to identify automation, dashboard, AI, and workflow improvement opportunities.
• Analyze workflows, pain points, manual processes, data access barriers, and adoption challenges.
• Translate user needs into product opportunities, concepts, prototypes, and design specifications.
• Create personas, journey maps, workflow maps, user flows, wireframes, and prototypes.
• Define and apply adoption, usage, feature utilization, satisfaction, and support-related metrics.
• Use metrics, user feedback, and help desk trends to prioritize product improvements.
• Lead usability testing, prototype validation, and post-release feedback sessions.
• Support role-based training, onboarding, help content, and adoption strategies.
• Partner with product, engineering, data, AI/ML, training, and support teams.
• Communicate research findings, design rationale, risks, tradeoffs, and recommendations.
• Mentor designers and strengthen repeatable design, discovery, measurement, and improvement.

Requirements

• 7+ years of experience in product design, UX, HCD, service design, or related roles.
• Bachelor’s degree in HCD, HCI, UX, design, or related field.
• Portfolio demonstrating user-centered design process, research-informed decisions, and clear design documentation.
• Experience designing complex workflow, dashboard, automation, or data-heavy products.
• Experience with AI-enabled products, responsible AI, or human-in-the-loop design.
• Skilled in user research, workflow analysis, usability testing, and synthesis.
• Experience defining or using product metrics, adoption metrics, or usage analytics.
• Ability to translate ambiguous needs into clear designs and backlog-ready requirements.
• Experience supporting training, onboarding, help content, or user enablement.
• Strong collaboration with product, engineering, data, AI/ML, training, and support teams.
• Strong facilitation, communication, stakeholder management, and design leadership skills.
• Proficiency with Figma, FigJam, Miro, Axure, Adobe XD, or similar tools.
• Familiarity with Jira, Confluence, GitLab, Azure DevOps, or similar tools.
• Must be a U.S. citizen with an active Secret-level security clearance.