Product Design Manager

About the role

We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

Responsibilities

• Combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.
• Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, map out complex front and back stage interactions across channels, platforms, and users, informing the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes.
• Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team conducts discovery on critical customer and associate needs to deliver inclusive, internal, and customer-centered solutions.
• Apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders.
• Use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions.
• Explore and integrate emerging AI tools and technologies throughout the end-to-end design process to enhance creativity, streamline workflows, and drive innovation.
• Understand and leverage tech, data capabilities and emerging technologies to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions.
• Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy.
• Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels.

Qualifications

• At least 5 years of experience in a Product Design role.
• At least 5 years of experience in design and prototyping tools such as Figma.
• Preferred: At least 6 years of experience in a Product Design role.
• Preferred: At least 6 years of experience in design and prototyping tools such as Figma.
• Experience working with and contributing to an established design system.
• Experience collaborating with product, tech and business partners.
• Experience leading design projects or teams.
• Experience working in heavily regulated, data heavy problem spaces.
• Experience designing agentic workflows for autonomous tasks and human-in-the-loop interactions.
• Experience piloting services and operationalizing them into resilient service experiences.

Benefits

The ideal candidate has a strong portfolio demonstrating their leadership, process, results and impact. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

• Mclean, VA: $164,800 - $188,100 for Manager, Design
• New York, NY: $179,700 - $205,100 for Manager, Design
• San Francisco, CA: $179,700 - $205,100 for Manager, Design

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.