Product Design

About the role

Light is hiring its second Product Designer. You'll own your own research-to-production design process across verticals and market expansion, working in a genuine design partnership where the quality bar raises through ongoing two-way critique.

Responsibilities

• Research new prospect audiences and existing partner programs to find where customers are most ready to act.
• Identify the inflection points in a customer journey that actually move someone toward a decision, and design toward those moments.
• As Light expands into new geographies, you'll help determine what needs to change in the product to serve both new customers and new partners.
• You'll own the screens you touch and contribute to a shared quality standard through active critique with our design lead.
• You'll also help build the research process the team operates from: how we recruit, which methods we use at which stages, and how findings inform direction.
• In six months, success looks like: You've identified and acted on high-value inflection points across at least two focus areas. A design team culture is forming, with a shared quality bar and a research process the team actually uses. Cross-functional teams trust your judgment.
• You would describe yourself as Someone who can drop into a category they know nothing about, figure out what actually matters to customers, and design from that insight rather than assumptions
• A journey mapper who thinks in inflection points: you want to know where a customer decides to commit or walk, not just where they clicked
• A designer with more than one research method who validates ideas before investing company resources on shipping
• Someone who isn't satisfied by the first direction and explores a wide range of approaches before converging, with a portfolio that shows the breadth
• Someone who works fluently within an established design system and raises the quality bar through partnership and critique
• Comfortable being the person in the room who says "the research says otherwise" and can back it up
• Someone who can establish a design game plan on their own and bring others along on the thinking

Requirements

• 5+ years of product design experience, or a portfolio that makes the years irrelevant
• Based in Austin. This role is in a collaborative office with friendly teammates, with work-from-anywhere flexibility in July.

Qualifications

• Drop into a category they know nothing about, figure out what actually matters to customers, and design from that insight rather than assumptions
• A journey mapper who thinks in inflection points: you want to know where a customer decides to commit or walk, not just where they clicked
• A designer with more than one research method who validates ideas before investing company resources on shipping
• Someone who isn't satisfied by the first direction and explores a wide range of approaches before converging, with a portfolio that shows the breadth
• Someone who works fluently within an established design system and raises the quality bar through partnership and critique
• Comfortable being the person in the room who says "the research says otherwise" and can back it up
• Someone who can establish a design game plan on their own and bring others along on the thinking