Product Deployment Specialist

About the role

The deductions and chargebacks space is notoriously manual, fragmented, and painful for CPG suppliers to manage. Confido is building the software to automate the disputes process from end to end. This role will serve as the connection between our customers, our product, and the market.

Responsibilities

• Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently
• Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities
• Serve as a knowledgeable point of contact for customers, helping them understand and get value out of the product
• Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context
• Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning
• Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution

Requirements

• 3+ years of experience in product, consulting, investment banking, investing, or domain-focused roles (e.g., deductions, accounts receivable, CPG finance)
• Analytical and structured thinking skills; able to break down complex processes and articulate what automated solutioning should look like
• Strong communication skills with the ability to translate operational knowledge into written documentation and requirements to a wider audience
• Exposure to and/or experience building financial workflows, process improvements, or working alongside a product or technical team is a plus
• Deep curiosity about our customers and an excitement to become a subject matter expert in CPG and retail
• Thrives in ambiguity with a bias toward execution; comfortable driving work forward without a lot of hand-holding
• Willingness to work at our NYC Headquarters 5 days a week

Qualifications

• Experience in CPG, retail, or related industries
• Understanding of financial workflows and process improvements
• Ability to communicate effectively with both technical and non-technical stakeholders

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience with customer engagement and support
• Knowledge of financial and operational processes

Benefits

• Equity — own a piece of what you're building
• Comprehensive health coverage with Aetna
• Top-tier dental and vision through Guardian
• 12 weeks paid parental leave
• Unlimited PTO, plus regular 4-day holiday weekends we actually take
• 401(k) through Vestwell
• Paid relocation — we'll get you here
• Full desk setup on day one (laptop, monitor, keyboard) + a $200 stipend to make it yours
• Catered Friday lunches, team dinners on us, and unlimited coffee + snacks featuring our own brands

Pay

$120K - $160K

Schedule

5 days a week