Product & Deployment Engineer

About the role

We're hiring Product & Deployment Engineers to deploy production AI agents inside some of the world's largest logistics companies. You will work directly with customer operators, engineers, and executives to understand how critical workflows actually run, then design and ship AI systems that automate them.

This is a uniquely high-leverage engineering role. You'll sit at the intersection of product, infrastructure, and customer operations, owning deployments from the first integration through production scale. The problems are messy, ambiguous, and highly consequential. The engineers who thrive here enjoy operating in the real world. They care more about delivering outcomes than building perfect abstractions, and they're excited by the challenge of making complex systems work in environments they don't fully control.

Responsibilities

• Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal systems with minimal guidance.
• Design and build integrations between customer environments and Pallet’s AI platform.
• Debug production failures across distributed systems, data pipelines, authentication layers, and third-party dependencies.
• Work onsite with customers (~25% travel) to diagnose issues, deploy fixes, and drive successful launches.
• Own customer go-lives end-to-end, from technical discovery through production stability.
• Identify recurring implementation patterns and turn them into reusable product capabilities.
• Influence the roadmap by translating customer problems into platform improvements.

Requirements

• 2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
• Strong experience working with APIs, authentication systems, integrations, and event-driven architectures.
• Proven ability to debug complex systems under real production constraints.
• Comfortable operating with ambiguity and incomplete information.
• Strong written and verbal communication skills.
• Experience working directly with customers, partners, or external stakeholders is a plus.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience with Node.js, TypeScript, and GCP.
• Experience with PostgreSQL and Datadog.
• Experience with OpenAI, Anthropic, and Google LLMs.
• Experience with Playwright and Next.js.

Skills

• Deep understanding of logistics and supply chain software.
• Ability to work in ambiguous and incomplete environments.
• Strong problem-solving and debugging skills.
• Excellent communication and collaboration skills.
• Experience with automation platforms and workflow tooling.

Benefits

We invest in our people the same way we invest in our product: seriously. 🩺 Health, Vision, and Dental benefits 🏝️ Flexible PTO➕ Life Insurance and Accidental Insurance ❤️‍🩹 Short-Term Disability Coverage💸 Generous salary and equity for all staff🪜 401k option; helping you save for the future📚 Yearly learning and development stipend🚌 Commuter benefits for Bay Area employees🚘 Uber ride stipend if you ever have to work late in the office 🏡 Remote office home stipend to get you comfy in your space🍔 Daily catered lunches provided ✈️ Onboarding trip to San Francisco HQ if you work remotely🥤 Monthly happy hours🎉 Annual Company Offsites; our last one was in Palm Springs CA 🌴 Workplace Policy We are an in-person company. Our offices in San Francisco and New York City are where ideas get built, decisions get made, and the team gets stronger. We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other. Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to San Francisco for their first week to onboard and meet the team, and we cover the full trip. Most remote employees visit once a year after that, with all travel, lodging, and meals on us. Every role is different. Travel expectations are always shared upfront in the job description and confirmed in your first call with us. No surprises. Equal Opportunity Pallet is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Candidate Privacy Notice Please review Pallet’s Candidate Privacy Notice here. Accommodations Pallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at peopleops@pallet.com. Apply for this position