Product Engineer

About the role

Serve as the central technical resource / interface with Software and Hardware design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle.

Incorporate value added serviceability, reliability and service business practice improvements into product design.

Optimize serviceability, reduce cost-of-service through all stages of the PLC (Product Life Cycle), and improve short- and long-term product service revenue performance.

Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training.

Responsibilities

• Strong knowledge of overall system operation, system integration, and system calibrations
• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
• Adept at 7-step trouble-shooting, including driving learning and standardization where appropriate
• Able to step into a difficult beta and sustaining escalation, analyze data from various sources, and, working with divisional experts when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
• Leverage learning and knowledge across the Tech Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
• Develop and promote the use of Merlin and Solution Point during Beta and released product phases
• Ensure that learning on current generation tools is captured and applied to next generation designs
• Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer, and teach or co-teach initial courses. Audits service training courses to ensure their quality
• Participate in NPI Best Practice teams to spread knowledge across product divisions
• Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation
• Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products

Requirements

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

Qualifications

• Strong knowledge of overall system operation, system integration, and system calibrations
• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
• Adept at 7-step trouble-shooting, including driving learning and standardization where appropriate
• Able to step into a difficult beta and sustaining escalation, analyze data from various sources, and, working with divisional experts when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
• Leverage learning and knowledge across the Tech Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
• Develop and promote the use of Merlin and Solution Point during Beta and released product phases
• Ensure that learning on current generation tools is captured and applied to next generation designs
• Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer, and teach or co-teach initial courses. Audits service training courses to ensure their quality
• Participate in NPI Best Practice teams to spread knowledge across product divisions
• Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation
• Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products

Skills

• Strong knowledge of overall system operation, system integration, and system calibrations
• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
• Adept at 7-step trouble-shooting, including driving learning and standardization where appropriate
• Able to step into a difficult beta and sustaining escalation, analyze data from various sources, and, working with divisional experts when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
• Leverage learning and knowledge across the Tech Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
• Develop and promote the use of Merlin and Solution Point during Beta and released product phases
• Ensure that learning on current generation tools is captured and applied to next generation designs
• Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer, and teach or co-teach initial courses. Audits service training courses to ensure their quality
• Participate in NPI Best Practice teams to spread knowledge across product divisions
• Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation
• Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products

Benefits

• Medical
• Dental
• Vision
• Life
• Other voluntary benefits
• 401(K) including company matching
• Employee Stock Purchase Program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

Pay

$117,800.00 - $200,300.00 Annually

Schedule

N/A