Product Delivery Manager, Consumer Brand Credit Card

About the role

Job Summary
As a Senior Associate Product Delivery Manager in Consumer Branded Card Product, you will work directly with the Head of Operations to drive best practices for product delivery to be leveraged by Area Product Groups in Consumer Branded Card. You will help lead complex technology programs and projects that create value for our customers, employees, and stakeholders.

Responsibilities

• Develop and maintain program plans, emphasizing concise updates for documentation and executive reporting.
• Identify and mitigate program risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on program outcomes.
• Monitor dependencies and other inter-related efforts across teams; oversee escalations to resolution.
• Collaborate with cross-functional product teams to define project scope, objectives, and deliverables, ensuring alignment with business goals.
• Design and execute program touchpoints with product teams for status reporting.
• Ensure transparency across the program, making sure stakeholders feel well informed.
• Compile and communicate key decisions and updates on business activities to generate cross-team and cross-product awareness.
• Partner with the Head of Operations to develop, document, and refine processes for critical business functions that occur on a regular cadence. These include executive updates, portfolio road mapping, offsites, workshops, fiscal budget planning, and resourcing.
• Facilitate progress by ensuring teams have the tools and resources they need to complete deliverables.
• Drive team effectiveness by establishing communication patterns and cadences that build culture.
• Cultivate a positive team operating model by monitoring morale and escalating friction points.

Requirements

• 7+ years of program management experience.
• Familiarity with product management is preferred.
• Strong executive presence and ability to synthesize complex program updates.
• Strong graphic design, data visualization, and storytelling abilities.
• Highly organized and self-motivated to deliver customer-obsessed products, drive product releases, and flexibly adapt to internal & market forces.
• Passion for digital technology, and digital product management.
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear and concise manner.
• Able to influence and collaborate across a wide array of cross-functional teams and manage multiple initiatives simultaneously with structure and clarity.

Skills

• Strong program management skills.
• Ability to identify and mitigate risks.
• Effective collaboration and communication skills.
• Strategic thinking and problem-solving abilities.
• Ability to work independently and as part of a team.

Benefits

Chase offers a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Pay

Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Schedule

This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.