Product Coordinator/Sr Product Coordinator, Technology Products

About the role

As the Product Coordinator, Technology Products, you’ll be part of the Global Sales team within the Commercial Division. This role supports the product development lifecycle by triaging issues, conducting research, and providing data-driven insights to inform backlog prioritization and strategy. It involves close collaboration with cross-functional teams, test support, and regular communication with stakeholders to ensure product success and continuous improvement.

Responsibilities

• Triage product issues to help inform the product backlog
• Bug/defect testing and research
• Provide tactical support and ad-hoc research for product that supports the product strategy
• Identify concerns and researches solutions
• Engage with frontline leaders and team members to solicit and incorporate feedback into product planning
• Provide quantitative and/or qualitative analysis and insights to inform product backlog prioritization
• Support product playbacks with an emphasis on product metrics
• Conduct product meetings: complete product tracking/analysis reports; report to management and business owners regarding product progress, issues, and risks
• Partner with business, IT, and leadership to facilitate product success
• Review and support test data, test plan, and test scenarios
• Develop and maintain business rules for the product
• Ability to work across time zones as needed

Requirements

• Bachelor’s degree in technology, business, aviation management, communications, or related fields
• 2+ years of relevant work experience

Preferred Qualifications

• 3 years of relevant industry experience

Skills

• Working knowledge of Word, Excel, PowerPoint, Teams, SharePoint, Rally or other product and project tracking tools
• Ability to conceptualize, create and present analyses and strategies to all levels of leadership
• Knowledge of Cognos, Mosaic, Tableau, etc.
• Ability to effectively interact with all levels of employees
• Ability to build strong consensus and achieve results as a team
• Ability to think critically/analytically and draw meaningful conclusions from large datasets
• Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
• Knowledge of corporate policies and operational processes and procedures

Benefits

• Travel Perks: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Access to tools, resources, and support to help you stay at your best.
• 401(k) Program: Available upon hire; employer contributions may be available after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.