Product/Business Development, Senior Analyst-ONE Service

Roles and Responsibilities

• Support Aftermarket Service and parts sales by identifying opportunities for revenue growth through additional service offerings and upselling strategies.
• Develop and expand the aftermarket ONE Service offerings by monitoring and analyzing market trends and our customers' needs in the service sector.
• Planning and implementation of new service offerings, as well as aftermarket parts sales to improve existing service processes and service offerings.
• Interface responsibility between various departments: Sales, Service, Parts, and Marketing.
• Analysis and prepare proposals for the introduction and optimization of new service processes; Aftermarket parts sales and future support implementation.
• Support in ensuring compliance with quality and safety standards in the service area.
• Execution and commentary of benchmarking analyses to determine best practices in the service sector.
• Development of customer feedback processes for continuous improvement of service offerings.
• Participation in industry-related trade fairs and conferences for networking and further training.

Qualifications

• Mechanical Engineering background or extensive Field Service experience.
• Bachelor’s degree in Business, Marketing or related major.
• Experience with Business systems such as Power BI, AS400, Salesforce, and Microsoft Suite.
• Public Speaking: able to present information to internal and external customers.
• Ability to understand basic Mechanical processes and procedures.
• Bilingual a plus (English / Spanish).

Profile and Background

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