Product Analyst II

About the role

Product Analyst II (PA II) supports the Hospital Based Service (HBS) Line of HCA Healthcare’s Clinical Services Group. The role focuses on implementing, enhancing and supporting specialty specific clinical systems across all HBS service lines with a focus on Anesthesia and Intensivists. Responsibilities include onsite training and implementation support for specialty specific clinical applications, collaboration with HBS operational leaders and providers, and close work with various key stakeholder groups.

Responsibilities

• Product Analysis, Design
  • Supports collection and documentation of user requirements by interacting with end users and internal stakeholders
  • Performs site visits at facilities ahead of implementations to gather key data elements and understand clinical workflows
• Training and Implementations
  • Works closely with software vendors (internal or external) to meet customer needs, configure and test the application, and prepare environments for go-live
  • Leads virtual trainings with providers, hospital IT, pharmacy, operations and other key stakeholder groups
  • Leads and assists with training specialty specific clinical applications, such as Medaxion Pulse (Anesthesia) and NeoData (Neonatology)
  • Provides at-the-elbow implementation support onsite at facilities for go-lives, when needed
  • Works closely with the business to plan for go-live, ensure knowledge transfer and training, and prepare end users for initial activities within the system
• Product Support and Documentation
  • Triages and resolves support tickets from end users related to questions and issues around the clinical applications
  • Contributes to the creation and maintenance of production documentation, including user guides, feature descriptions and knowledge base articles
  • Escalates to vendor as appropriate, and coordinates resolution across all parties
  • Completes configuration and access requests in a timely manner
  • Acts with empathy to provide the highest level of service to resolve issues and answer questions for end users and other stakeholders
  • Supports business preparation for downtime and assists with downtime procedures when initiated; prepares disaster recovery plans
  • Supports security reviews/requests and maintains appropriate documentation
• Data Management and Integrations
  • Understands how data enters the system, where it flows, and what it means to better support any issues or data transmission failures
  • Helps support data exchange between various HCA Healthcare systems, including Meditech and specialty specific systems, and understands the mechanisms facilitating the integration
• Product Maintenance and Enhancements
  • Documents system maintenance and changes and works with senior analysts for approval and implementation
  • Handles intake of enhancement requests and works with senior team members to prioritize and determine feasibility
  • Performs and documents testing of system changes in pre-production environments and performs smoke testing in production (when applicable)
  • Works closely with vendor (internal or external), actively participates in regular meetings, stays informed of product roadmap, and coordinates maintenance and releases
• Teamwork and Communication
  • Prepares formal email communications and other documents to be distributed to wide audiences (e.g., downtime messages, go-live announcements, release notes)
  • Builds relationships, communicates, and collaborates with stakeholders, personalities, and technical expertise (e.g., business leaders, end users, vendors, project teams, etc.)
  • Motivated to work independently and holds self-accountable as an effective way to build trust and drive progress
• Other Duties
  • Performs occasional after-hours and weekend work for implementations, releases, and support

Qualifications

• Bachelor’s Degree – Preferred
• 1 or more years of relevant experience – Required
• 1 or more years of experience with clinical applications, implementations or support – Preferred
• Knowledge of HCA Healthcare Information Technology Group processes & tools – Preferred
• Exposure to Medaxion Application – Preferred
• Or equivalent combination of education and/or experience

Travel

The job may require up to 50% travel.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Eligibility for benefits may vary by location.