Product Analyst

About the role

HilltopSecurities is seeking a Product Analyst in Dallas, Texas. This role involves supporting the strategy and design of various Hilltop-supported applications, driving continuous improvement through data analysis, and managing the balance between ideal and marketable products.

Responsibilities

• Support day-to-day product issues by researching and resolving application issues
• Prioritize and implement problem resolution procedures and keep updates and status of open issues through Service Center
• Suggest and champion system improvements and any potential industry requirements
• Serve as a liaison with end users, various departments, and outside vendors, participating in testing activities as needed
• Facilitate the communication by which information is distributed within the teams
• Coordinate meetings and user groups

Qualifications

• Bachelor’s degree preferred, preferably in a business-related field
• 4+ years of experience supporting financial products
• Experience working in the financial industry
• Comfortable with various toolsets: Salesforce Service Cloud, Power BI, SQL, Excel, PowerPoint, and SharePoint/Teams
• Gifted at handling multiple requests at once and prioritizing tasks to meet consumer needs
• Excellent communication and presentation skills covering complex business topics
• Demonstrated ability to define product requirements and lay out a plan for delivering a quality experience with scheduled incremental improvements after the initial rollout
• FINRA Series 7 preferred

About Us

At HilltopSecurities, we build noble and collaborative relationships that enrich the financial futures of individuals, businesses, and communities. We offer a broad range of investment banking and financial services to help our clients achieve their goals. As a subsidiary of HilltopHoldings, which includes PlainsCapital Bank and PrimeLending, we have the financial strength and stability to withstand market changes. Our nationwide presence in 400 locations across 44 states offers our associates extensive career growth opportunities within a diverse organization that values relationship capital above all else.

About The Team

The Operations department at HilltopSecurities is crucial to the firm's functionality and success. It provides back-office support and services for the entire company. With over 100 employees specializing in areas such as clearance, settlement, and transaction management, each member contributes to the overall operation. The department also manages interactions between mutual funds and insurance carriers and their investors. As part of Operations, you will be responsible for providing high-quality customer service, ensuring client success, and maintaining their best interests as your top priority. We encourage all Operations employees to pursue FINRA licenses and support them in this endeavor. We also provide professional development resources to help advance your career. In Operations, you'll be surrounded by passionate team members dedicated to HilltopSecurities' reputation as a leading municipal investment bank.