Product Analyst

About the role

The Senior Product Analyst serves as a collaborative, self-directed member of a Scrum team. This role connects business needs, user problems, and product strategy to clear, executable solutions. The successful candidate will operate with a high degree of autonomy while working closely with Product Owners, business stakeholders, System Engineers, Quality Engineering, Scrum Masters, external partners, and other delivery teams. Location: Eagan, Minnesota (Remote).

Responsibilities

• Lead product analysis for complex initiatives from discovery through implementation and acceptance.
• Partner with Product Owners and stakeholders to understand user needs, business problems, desired outcomes, and product priorities.
• Translate complex business needs into clear requirements, user stories, acceptance criteria, process flows, and supporting analysis.
• Break down epics and large initiatives into appropriately sized, testable, value-focused stories.
• Ensure stories are ready for development by identifying business rules, dependencies, data needs, risks, assumptions, and edge cases.
• Lead and actively participate in backlog refinement, planning, reviews, demonstrations, retrospectives, and other Scrum events.
• Collaborate throughout delivery with System Engineers, Quality Engineering, and other Scrum team members to resolve questions and support shared understanding.
• Evaluate completed work against approved acceptance criteria and intended business outcomes.
• Mentor less-experienced Product Analysts and contribute to improvements in Product Analysis practices.

Requirements

• Significant experience in product analysis, business analysis, or a related role within a product or technology delivery environment is required.
• Experience working as an embedded member of a Scrum team and actively participating in iterative product delivery is necessary.
• Candidates must have a demonstrated ability to independently lead complex analysis from discovery through delivery and acceptance.
• Experience collaborating with Product Owners, engineers, Quality Engineering, Scrum Masters, business stakeholders, and delivery partners is also required.

Qualifications

• Experience in healthcare, pharmacy benefit management, or another highly regulated industry.
• Experience supporting contact center products, platforms, operations, workflows, or customer-service capabilities.
• Experience with complex products involving multiple systems, integrations, data dependencies, stakeholders, or external partners.

Skills

• Strong skills in problem framing, requirements analysis, user story development, acceptance