Product Analyst, AI Tools

About the role

The Global AI & Knowledge Organization (GAIKO) is A&M's central engine for AI strategy, enablement, and knowledge infrastructure. Led by the Chief AI & Knowledge Officer, the team bridges firm strategy and frontline delivery, responsible for how A&M adopts, governs, and scales AI across its practices and geographies.

Responsibilities

• Support the Product Manager in developing and maintaining the AI tools roadmap, tracking feature delivery milestones and translating priorities into actionable plans
• Monitor and report on performance metrics across AI tools, surfacing adoption trends, usage patterns, and issues to inform decision-making
• Serve as the first line of support for business units on enablement requests, coordinating onboarding, training, and adoption guidance for consulting teams
• Lead day-to-day planning and coordination of feature and connector evaluations, security reviews, and deployment sequencing to ensure each step meets firm governance and compliance standards before rollout
• Cook with support, training, and communications teams on technical issue resolution and deployment execution, ensuring consistent messaging and a smooth experience for end users across the firm
• Work closely with the Product Manager, AI CoE team, and business unit leads to align delivery priorities with practice-area needs and firm-wide enablement goals
• Maintain clear documentation of tool configurations, authorized connectors, evaluation outcomes, and rollout status to support auditability and institutional knowledge

Qualifications

• 2–4 years of experience in product operations, business analysis, knowledge management, or a related support function
• Strong analytical skills: comfortable pulling and summarizing usage data, building simple dashboards, and spotting trends
• A high attention to detail and a process-oriented mindset — you find satisfaction in well-organized, accurate systems
• Clear, professional written communication; able to write user-facing documentation and internal status updates with equal ease
• Hands-on experience using platforms such as Claude, ChatGPT, or similar tools in a professional context and a passion for the evolving landscape of enterprise AI capabilities
• Comfortable working across time zones and with global teams

Preferred Experience

• Experience with content governance, asset libraries, or structured knowledge repositories
• Prior consulting or professional services experience

Benefits

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type.

Pay

The salary range is $80,000 - $95,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography.

Schedule

Not specified