Product Analyst, AI Tools

About the role

The Global AI & Knowledge Organization (GAIKO) is A&M's central engine for AI strategy, enablement, and knowledge infrastructure. Led by the Chief AI & Knowledge Officer, the team bridges firm strategy and frontline delivery, responsible for how A&M adopts, governs, and scales AI across its practices and geographies.

Responsibilities

• Support the Product Manager in developing and maintaining the AI tools roadmap, tracking feature delivery milestones and translating priorities into actionable plans
• Monitor and report on performance metrics across AI tools, surfacing adoption trends, usage patterns, and issues to inform decision-making
• Serve as the first line of support for business units on enablement requests, coordinating onboarding, training, and adoption guidance for consulting teams
• Lead day-to-day planning and coordination of feature and connector evaluations, security reviews, and deployment sequencing to ensure each step meets firm governance and compliance standards before rollout
• Cook with support, training, and communications teams on technical issue resolution and deployment execution, ensuring consistent messaging and a smooth experience for end users across the firm
• Work closely with the Product Manager, AI CoE team, and business unit leads to align delivery priorities with practice-area needs and firm-wide enablement goals
• Maintain clear documentation of tool configurations, authorized connectors, evaluation outcomes, and rollout status to support auditability and institutional knowledge

Qualifications

• 2–4 years of experience in product operations, business analysis, knowledge management, or a related support function
• Strong analytical skills: comfortable pulling and summarizing usage data, building simple dashboards, and spotting trends
• A high attention to detail and a process-oriented mindset — you find satisfaction in well-organized, accurate systems
• Clear, professional written communication; able to write user-facing documentation and internal status updates with equal ease
• Hands-on experience using platforms such as Claude, ChatGPT, or similar tools in a professional context and a passion for the evolving landscape of enterprise AI capabilities
• Comfortable working across time zones and with global teams

Preferred Experience

• Experience with content governance, asset libraries, or structured knowledge repositories
• Prior consulting or professional services experience

Benefits

The salary range is $80,000 - $95,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

Culture & Values

At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws.