Product Analyst – AI Tooling

Job Description

This role is positioned within the IT Product and Innovation team and supports the operational processes that enable AI at scale. The position is central to two core functions: managing the AI intake pipeline for new tools and platforms, and maintaining the inventory of AI productivity tools. This includes tracking features, usage, and spend for platforms such as ChatGPT, Claude, and Copilot. This role requires fluency in AI tools, structured thinking for process design, and the ability to work at the intersection of operations, product management, and vendor coordination.

• Serve as the primary operator of the team's entry point for license requests, tool access, use case submissions, and other AI-related demand.
• Classify incoming requests, ensuring each is documented, tracked, and resolved or routed appropriately.
• Handle lower-complexity requests directly, such as directing users to existing resources or troubleshooting routine license provisioning.
• Routinely route requests requiring specialized input to the correct owners and prevent duplicative assignments.
• Capture and report on the AI intake pipeline volume and the team's workload.
• Aid in identifying patterns in request volume and types to inform enablement priorities and tool decisions.
• Contribute to the design and continuous improvement of intake workflows, classification logic, and routing models.
• Maintain an inventory of Gen AI productivity tools, tracking available platforms, features, and capabilities.
• Support the cross-functional rollout of new features by gathering requirements and documenting considerations.
• Track and report on AI usage and spend, including building projections and maintaining consumption models.

Education

A bachelor's degree in business, operations, technology, or a related field is required. Equivalent practical experience will be considered.

Experience

4+ years of relevant experience in operations, program coordination, vendor management, product operations, or a related field. Experience managing or coordinating vendor relationships or tool portfolios in a technology environment is necessary.

Technical Skills

Demonstrated fluency with AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) in a professional context. Experience building or maintaining dashboards, scorecards, or reporting systems is required.

• Technically literate with fluency in AI tools and agentic systems.
• Clear communicator able to handle a high volume of diverse requests.
• Structured, process-oriented thinker with the ability to design and operate intake workflows.
• Comfortable translating data into actionable intelligence.
• Proficient in navigating vendor relationships and contract dynamics.
• A self-starter with sound judgment and a bias toward action.
• Experience in the insurance, reinsurance, or MGA sector.
• Prior experience in product management or product operations.

Benefits

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

About the Role

The role is located in Charlotte, North Carolina with partial remote work options.

Qualifications

Experience in the insurance, reinsurance, or MGA sector is preferred.

Skills

Experience in the insurance, reinsurance, or MGA sector is preferred.

Pay

Salary range: $75,000 - $95,000 annually.

Schedule

Full-time, 40 hours per week.

Contact Information

To apply for this position, send your resume and cover letter to [email protected] or call us at our Cork office +353 21 2330 150.