Product Administration Specialist

Delta Dental of Minnesota is the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. This position is with Stratacor, an affiliate of Delta Dental of Minnesota.

About the role

The Product Administration Specialist is responsible for creating and maintaining large-group dental benefit booklets. This role ensures that large group dental benefit booklets contain accurate plan information and regulatory language, working closely with internal teams including Account Management and Legal.

Responsibilities

• Create new large group booklets for fully insured and ASO (Administrative Services Only) dental plans with a high degree of accuracy.
• Process booklet update requests for existing group accounts.
• Maintain a database of finalized booklets on a shared internal company drive.
• Review and interpret group contracts, benefit summaries, and underwriting documents to ensure accurate booklet benefit language.
• Verify that all required documentation is received and complete prior to processing.
• Coordinate with Account Management, Legal, and other internal departments to clarify group setup and resolve discrepancies.
• Respond to internal inquiries related to benefit booklet status and custom language requests.
• Maintain organized records and documentation for all group requests processed.
• Follow established workflows, procedures, and quality control standards for all tasks.
• Assist with reviewing and validating booklet accuracy against the system as needed.
• Support process improvement efforts by identifying opportunities to streamline Product Administration booklet workflows.
• Meet established productivity and quality metrics on a consistent basis.
• May assist in the development of process documentation and/or reporting.
• Other duties as assigned.

Requirements

• Bachelor's degree in healthcare, business or related field; and/or equivalent combination of education and experience.
• Minimum of 5 years of experience in health, dental or vision insurance products, operations, regulatory filings and/or related experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, business-related software).
• Strong attention to detail and commitment to accuracy.
• Ability to read, understand, and interpret benefit language in documents, contracts, or similar materials.
• Strong organizational skills with the ability to manage and prioritize multiple tasks, projects, and deadlines independently.
• Ability to consistently meet productivity and quality expectations with little oversight.
• Works effectively with internal partners to analyze data, gather information, and resolve issues in a timely manner.
• Adjusts to shifting priorities, system changes, and evolving workflows with ease.
• Proactively identifies and escalates issues to prevent downstream errors.
• Strong ability to communicate effectively in writing and verbally for cross-departmental collaboration.

Preferred Qualifications

• Familiarity with group benefits structures, plan designs, or insurance terminology.
• Experience with dental and/or vision insurance products.
• ERISA and non-ERISA benefits knowledge.

Work Environment

• Minimal travel required.
• Weight lifting requirements: less than 20 lbs.
• Sedentary work: prolonged periods of sitting at a workstation while working at a computer.

Relationships

• Reports to: Product Administration and Contracts Manager.
• Internal relationships: Works with Account Management, Sales, Legal, and Proposal Team.
• External relationships: Vendors, Group Clients, and Brokers.

Benefits

• Medical, dental, vision, and life insurance.
• Disability coverage.
• Flexible spending plans.
• 401(k) plan.
• Paid Time Off (PTO), Holidays, and days of remembrance.

Pay

The starting salary range for this position is $52,500 to $66,000 annually. Salary offers will typically be made in the listed range, considering a candidate’s education, training, experience, work location, expected quality and quantity of work, required travel, external market, and internal value.