Producer Advocate

About the role

Under supervision, this position is responsible for working on the phone in a call center to respond to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research on inquiries and coordinating or handling resolution of issues. Approximately 90% of scheduled time will be spent on the phone according to business needs.

Requirements

• High school diploma or GED
• 1 year of customer service experience
• Experience evaluating customer situations, making decisions, and responding quickly to questions
• Data entry and/or typing experience
• Interpersonal, verbal, and written communication skills
• Independent decision-making skills
• Analytical and organizational skills
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks

Preferred Qualifications

• 6 months of data entry experience in an office environment
• Experience in accounting and/or contract management
• Referral preference given to applicants meeting testing criteria

Pay

$17.75 - $28.39 per hour. Exact compensation may vary based on skills, experience, and location.