Produce Manager

PURPOSE

To direct the operation of the produce department, including supervising and training personnel. Ensures customer service and product quality, freshness, safety and selection.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service in the produce department.
• Supervises the day-to-day functions of the produce department to achieve customer service, and sales and profit.
• Supervises, motivates, directs, trains and in the hiring of produce personnel.
• Makes hiring, firing, layoff and disciplinary actions recommendations.
• Schedules personnel to ensure adequate coverage and service levels and to meet department budgetary objectives.
• Conducts daily inspections of all produce sections and initiates corrective measures to ensure compliance with product freshness and quality.
• Rotates products, discards outdated or spoiled product and maintains in stock conditions, sanitation and safety.
• Aids with all produce duties such as: receiving, cleaning, trimming, cutting, watering.
• Implements effective promotional and seasonal displays.
• Controls shrink and expenses.
• Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
• Maintains records on ad items.
• Orders, checks, receives and controls inventory to ensure adequate proper inventory level, product quality, eye appeal and freshness.
• Checks for and prevents the sale of outdated or spoiled products.
• Takes periodic inventories, processes administrative paperwork and maintains accurate department records.
• Maintains and organizes Produce Department work area.
• Ensures produce quality, freshness and quantity standards are met.
• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
• Complies with retail labeling laws, federal and state regulations and Company policies.
• Complies with all federal, state and local health and food safety.
• Creates effective promotional and seasonal displays.
• Checks competitors for comparisons on prices, product variety and merchandising procedures.
• Aids customers by making product suggestions and engaging in suggestive selling.
• Makes intercom announcements.
• Ensures cleanliness and sanitation of sales floor and work area, cooler, equipment, wet boxes and cases.
• Aids with answering and responding incoming calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Aids with implementing emergency procedures in the event of equipment and computer software malfunctions.
• Ensures that all associates are trained and instructed in the proper performance of work duties.
• Makes observations about associate performance and reports to the Store Director.
• Resolves associate complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

Skills And Physical Requirements

• Working knowledge of all job duties within the Produce Department including trimming, cutting, displaying, watering, building produce displays, rotating and discarding outdated or spoiled.
• Strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• Good understanding of overall company practices and Produce Department policies and procedures.
• The ability to judge and react to business.
• Knowledge of produce variety, standards, perishability, food safety, food handling and sanitation procedures and department policies and procedures.
• Frequent reaching, lifting, stacking and maneuvering objects of varying dimensions and weights up to approximately 75 lbs.
• Bending, stooping and reaching frequently and occasionally climbing ladders.
• Pushing and pulling fully loaded hand trucks, six-wheel carts and pallet jacks.
• Performing repetitive arm movements to prepare and package products.
• Manual dexterity and good eye-hand coordination are necessary.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Knowledge of basic mathematics and weights and measures.
• Extensive knowledge of profit and loss statements.
• May be required to work nights, weekends and holidays.
• Scheduled hours will vary.
• Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Hands are frequently exposed to water, ice and cleaning agents.
• Exposure to 35˚ Fahrenheit while handling products in cold cases and 28˚ Fahrenheit while handling products in cooler.
• Working conditions consist of a temperature-controlled store environment.