Produce Manager

USD $22.00/Hr.

About the role

The Produce Manager is responsible for the successful operation and profitability of the produce department, including training, directing, and monitoring all department staff. Department Managers are also required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis.

Responsibilities

• Provide World Class Customer Service as a top priority.
• Exemplify integrity, responsibility, and excellence while adhering to all policies.
• Create an inviting, full, and shopable department.
• Order for the produce department and maintain accurate inventory levels.
• Manage margin, COGS, and overall department profitability, including minimizing shrink and maximizing effective purchasing.
• Set and maintain the department daily, ensuring the produce rack is consistently fresh, full, and abundant.
• Cull, crisp, rotate, and properly handle/store produce.
• Ensure only certified organic produce is ordered and received.
• Maintain in-stock products and conditions to meet company standards.
• Ensure all tools and equipment are cleaned according to health department and company standards.
• Receive all incoming produce orders per company standards.
• Offer and follow up on special orders.
• Train and monitor department personnel.
• Work with other department managers to cross-train staff for all needed tasks.
• Conduct active and passive demos.
• Merchandise shelves, endcaps, and dynamic displays.
• Assist in interviewing and hiring for department needs.
• Work with the store manager to address performance and/or disciplinary issues.
• Handle register functions, including backup cashiering, managing customer returns, addressing complaints, and covering register shift changes.
• Maintain the safety and security of customers and employees.
• Manage business disruptions such as loiterers, solicitation, emergency weather, or bathroom misuse.
• Answer customer questions per company standards and policies, including the use of Structure/Function statements.
• Continually increase product knowledge.
• Utilize email and IS programs as needed.
• Open and close the store, including completing DSR and closing cash processes if required.
• Work a schedule based on store needs, including evenings, weekends, and holidays (40 hours per week, 5 days).
• Attend mandatory store meetings.

Requirements

• High School diploma, GED, or equivalent preferred.
• Ability to obtain forklift certification.
• 1-2 years of experience in a grocery/retail/produce environment preferred; natural foods background is a plus.
• 1-2 years of experience supervising others preferred.
• Ability to pass food safety training courses and maintain compliance.
• Ability to manage changing priorities and stay focused.
• Sense of urgency in completing tasks.
• Excellent customer service skills.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, scheduled pay increases
• Advancement opportunities and career development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week) also receive:

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company-paid short-term disability insurance)
• Company-Paid Short-Term Disability Insurance
• Company-Paid Life Insurance
• Voluntary Benefits including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Physical Capabilities

• Constantly lift or carry up to 10 lbs.
• Frequently lift or carry 11-20 lbs.
• Occasionally lift or carry 21-50 lbs., and 51-100 lbs. with a team lift.
• Frequently push or pull up to 15 lbs., and occasionally push or pull 16-100 lbs.
• Constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Frequently reach above chest.
• Occasionally sit, squat, kneel, climb, and use a computer for data entry.

Environmental Demands

• Frequently work with sharp tools and equipment, dust, fumes, and congested worksites.
• Occasionally work with noise, cold, heat, wet, humid conditions, outside, heights, and contact stress.