Produce Manager

About the Role

Direct the operation of the produce department, including supervising and training personnel. Ensure customer service, product quality, freshness, safety, and selection.

Responsibilities

• Champion Company and Division customer service programs to meet or exceed customer service goals.
• Handle customer relations positively, including effective resolution of customer complaints.
• Promote Albertson's philosophy of personalized service in the produce department.
• Supervise day-to-day functions of the produce department to achieve customer service, sales, and profit goals.
• Supervise, motivate, direct, train, and participate in the hiring of produce personnel.
• Monitor associate performance and recommend personnel actions such as hiring, firing, layoffs, and disciplinary actions.
• Schedule personnel to ensure adequate coverage, service levels, and meet department budgetary objectives.
• Conduct daily inspections of all produce sections and initiate corrective measures to ensure compliance with product freshness and quality.
• Rotate products, discard outdated or spoiled product, and maintain in-stock conditions, sanitation, and safety.
• Assist with produce duties such as receiving, cleaning, trimming, cutting, and watering.
• Implement effective promotional and seasonal displays.
• Control shrink and expenses.
• Accurately complete and monitor daily log sheets, purchase reports, sales and labor reports, and other required paperwork.
• Maintain records on advertised items.
• Order, check, receive, and control inventory to ensure adequate inventory levels, product quality, eye appeal, and freshness.
• Check for and prevent the sale of outdated or spoiled products.
• Take periodic inventories, process administrative paperwork, and maintain accurate department records.
• Maintain and organize the Produce Department work area.
• Ensure produce quality, freshness, and quantity standards are met.
• Ensure proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures, and monitoring product flow.
• Comply with retail labeling laws, federal and state regulations, and Company policies.
• Comply with all federal, state, and local health and food safety regulations.
• Create effective promotional and seasonal displays.
• Check competitors for comparisons on prices, product variety, and merchandising procedures.
• Assist customers by making product suggestions and engaging in suggestive selling; make intercom announcements.
• Ensure cleanliness and sanitation of sales floor, work area, cooler, equipment, wet boxes, and cases.
• Assist with answering and responding to incoming calls appropriately; receive and resolve customer complaints.
• Assist with implementing emergency procedures in the event of equipment and computer software malfunctions.
• Ensure all associates are trained and instructed in the proper performance of work duties; monitor associate performance.
• Resolve associate complaints and report observations to the Store Director as appropriate.
• Maintain confidentiality concerning associates, store sales, and other Company information.
• Perform all job duties and responsibilities safely, accurately, and with honesty and integrity.

Requirements

• Working knowledge of all job duties within the Produce Department, including trimming, cutting, displaying, watering, building produce displays, rotating, and discarding outdated or spoiled products.
• Strong communication skills, leadership, and interpersonal skills.
• Proven ability to manage people and maintain composure when dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• Good understanding of overall company practices and Produce Department policies and procedures.
• Ability to judge and react to business conditions.
• Knowledge of produce variety, standards, perishability, food safety, food handling, sanitation procedures, and department policies and procedures.
• Frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 75 lbs.
• Bend, stoop, and reach frequently; occasionally climb ladders.
• Push and pull fully loaded hand trucks, six-wheel carts, and pallet jacks.
• Perform repetitious arm movements to prepare and package products.
• Manual dexterity and good eye-hand coordination.
• Mental alertness to ensure safe and accurate completion of work activities.
• Knowledge of basic mathematics and weights and measures.
• Operate computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
• Operate scales, wrappers, compactors, garbage disposals, knives, and safety cutters.
• Utilize cleaning supplies and equipment; use of latex gloves.
• Extensive knowledge of profit and loss statements.
• Good attendance is required.
• May be required to work nights, weekends, and holidays; scheduled hours will vary.

Work Environment

• Hands are frequently exposed to water, ice, and cleaning agents.
• Exposure to 35° Fahrenheit while handling products in cold cases and 28° Fahrenheit while handling products in the cooler.
• Working conditions consist of a temperature-controlled store environment.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.