Produce Clerk II (Full Time)

About the role

Festival Foods is a Wisconsin grocer operating over 40 full-service supermarkets across the state, committed to giving back to the communities it serves and providing guests with exceptional service and value. The Produce Clerk II reports to the Produce Department Manager and maintains stock levels in the produce department by replenishing products as needed, executing the boomerang theory by providing exceptional service to all guests, and providing a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh and delicious for families within our communities. Location: 750 N Union St, Mauston, WI 53948.

Responsibilities

• Provides customer service to guests
• Assists guests with finding items they are looking for on or off the sales floor
• Takes orders and other special requests
• Answers the telephone and assists callers using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received; escalates to Produce Department Manager if further assistance is needed
• Stocks and maintains product levels: fills all items on display, rotates products using first in first out method, follows display standards, ensures sales floor is clean and tidy with no messes or spills
• Maintains produce supplies (e.g., roll bags, twist ties)
• Completes log sheets: takes temperatures of everything regularly, fills out rotation sheets daily, records shrink daily
• Maintains produce cooler: rotates items within cooler using first in-first out method, keeps cooler clean and organized at all times
• Responsible for ordering some product (e.g., dips, spices, herbs)
• Performs other duties as assigned
• Maintains regular, timely attendance in compliance with the work schedule and provides adequate notice for occasional absences

Qualifications

• Ability to deal tactfully and effectively with customers and all personnel
• Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
• Complete understanding of all safety requirements and company safety policies
• Ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
• Proper training and knowledge of equipment/procedures: slicers, proper lifting techniques, trash compactor, baler
• Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and ability to make timely and effective decisions

Physical Demands

• Lifting up to 50 pounds on an occasional basis
• Full range of upper body motion
• Ability to work at a fast pace
• May be exposed to extreme temperatures

Pay

• Hourly associates are paid weekly
• Part-time store associates receive a $1 premium per hour on Sundays and select holidays
• Full-time store associates receive time and a half on Sundays and select holidays

Schedule

• Two-week advanced scheduling provided for greater predictability and flexibility

Benefits

• Associate discount: 15% off grocery purchases for you and your immediate household
• Vision insurance (part-time and full-time eligible)
• Two dental coverage options (part-time and full-time eligible)
• Support for total well-being: 3 weeks paid parental leave, fitness reimbursement program, Employee Assistance Program (EAP), and LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety
• 401(k) retirement plan with annual discretionary company match