Procurement Systems & Operations Analyst

The Gig

The Procurement Systems & Operations Analyst will support the day-to-day operation, administration and continuous improvement of the Virgin Voyages procurement systems, including ZIP (indirect procurement) and AMOS (M&T procurement).

This role will also support the flow of procurement data and activity between ZIP, AMOS, and Workday (payables), with a focus on system accuracy, integration issue resolution, invoice discrepancy support, supplier follow-up, and procurement reporting.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To

• Analyze metrics and trends to recommend opportunities for continuous improvement across ZIP, AMOS, Workday, invoice discrepancy management, supplier performance, and stakeholder compliance.
• Responsible for translating procurement data into clear reporting, dashboards, scorecards, and practical insights that help Procurement leadership manage workload, supplier performance, process health, and stakeholder compliance.
• Responsible for the day-to-day procurement administration and business support of the ZIP indirect procurement platform, including user guidance, workflow support, and stakeholder questions.
• Supports the procurement-side administration and issue resolution of system integrations between ZIP, AMOS and Workday, including transaction flow, receipt status, invoice details, cost coding, and other key procure-to-pay data points.
• Maintains ZIP support materials, process documentation, user guidance, FAQs, and training content in partnership with Procurement leadership.
• Builds tools and implements processes between internal customers, Procurement, AP, IT, and suppliers to support the end-to-end procure-to-pay process.
• Supports testing, validation, and business-as-usual maintenance of procurement system enhancements, workflow updates, integration changes, and reporting improvements.
• Acts as a primary line of defense for invoice discrepancy resolution by researching and helping resolve three-way match issues between purchase orders, receipts, and supplier invoices.
• Supports Procurement leadership on special projects related to system improvements, process documentation, user training, supplier enablement, reporting, controls, and procurement transformation.
• Maintains strong working relationships with internal business departments, shipboard teams, shoreside operations, Finance/AP, IT, suppliers, and Procurement partners to resolve issues and improve process execution.

Superpowers Required

• Bachelor’s degree in business, supply chain, finance, information systems, analytics, or comparable experience.
• 2-5 years of experience in procurement, supply chain, procure-to-pay operations, AP support, analytics, or related operational support role.
• Experience working with procurement systems, workflow tools, ERP platforms, AP systems, or purchasing databases.
• Strong analytical and problem-solving skills, with the ability to research issues, identify root causes, and recommend practical solutions.
• Experience building or maintaining operational reports, KPI trackers, dashboards, supplier scorecards, or process performance metrics preferred.
• Highly organized and self-starter with the ability to manage multiple priorities, open issues, and stakeholder requests at the same time.
• Strong knowledge of Google Sheets and/or MS Excel, i.e., use of VLOOKUP, logical statements, use of pivot tables.