Procurement Specialist I

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and exceptional customer experiences. As a rapidly growing organization, we seek detail-oriented professionals who thrive in structured, fast-paced environments and enjoy supporting successful project delivery.

Primary Responsibilities

• Quote Development & Procurement Coordination:
  • Develop accurate hardware, software, and warranty quotes based on client, project, and service delivery requirements.
  • Source pricing from approved vendors and distributors to ensure competitive pricing and product availability.
  • Process purchase orders and coordinate procurement activities in alignment with project timelines and client needs.
  • Order hardware, warranties, software, and related technology products while maintaining accurate purchasing records.
• Order Fulfillment & Vendor Coordination:
  • Track orders from quote approval through delivery, ensuring timely fulfillment and issue resolution.
  • Monitor vendor lead times, backorders, shipping status, and delivery schedules.
  • Coordinate with strategic vendors and distributors, including TD Synnex, Ingram, Dell, Lenovo, Microsoft, and other partners to ensure accurate and timely order fulfillment.
  • Proactively identify and escalate procurement risks, delays, or fulfillment challenges.
• Communication & Cross-Functional Support:
  • Serve as the primary communication hub between vendors, Account Executives (AEs), Account Managers (AMs), Technical Directors (TDs), Project Managers (PMs), Finance, Service Delivery, and other stakeholders.
  • Provide regular updates regarding order status, ETA changes, shipment delays, backorders, and resolution plans.
  • Ensure all stakeholders have visibility into procurement activities and outstanding actions.
• Vendor Relationship Management:
  • Develop and maintain relationships with key vendors, distributors, manufacturers, and Courser/Geo procurement and product managers.
  • Assist with pricing negotiations, purchasing programs, rebates, and vendor escalations.
  • Monitor vendor performance and identify opportunities to improve service levels, turnaround times, and purchasing efficiency.
  • Support annual vendor reviews and maintain vendor documentation as required.
• Licensing Coordination:
  • Monitor licensing request workflows and ensure requests are routed and processed in a timely manner.
  • Coordinate with Sales Administrators to ensure licensing purchases, changes, and renewals are completed accurately.
  • Track outstanding licensing requests and follow up on aging items.
  • Maintain visibility into licensing-related activities without direct ownership of licensing administration.
• Reporting & Process Management:
  • Generate and distribute procurement, purchasing, backlog, shipment, vendor performance, and licensing workflow reports.
  • Track and report on open orders, aging orders, delayed shipments, warranty expirations, and procurement cycle times.
  • Maintain accurate records of quotes, purchase orders, vendor agreements, deliveries, and procurement activities.
  • Identify opportunities to improve procurement processes, communication, reporting, and operational efficiency.

Key Success Metrics

• Quote turnaround time
• Order accuracy percentage
• On-time purchase order processing
• Open order backlog aging
• Vendor SLA compliance
• Warranty renewal completion rate
• Procurement-related cost savings
• Stakeholder satisfaction (AM, AE, PM, TD, Service Delivery)
• Licensing request backlog and completion rates

This role focuses on quote development, procurement execution, vendor coordination, reporting, and communication, while making Sales Administration accountable for licensing management rather than transferring that responsibility to procurement.

Why you'll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefits

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401(k) company match
• Flexible vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Membership Subsidy
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing certifications