Procurement Operations Coordinator

About the role

The Operations Coordinator supports manufacturer returns, debit memo recovery, and operational tracking processes within Morris & Dickson Co.'s Procurement organization. Key responsibilities include monitoring and managing manufacturer debit memos, deductions, chargebacks, and outstanding balances to drive timely recovery and resolution. The role also involves researching, validating, and compiling supporting documentation, partnering with cross-functional teams to investigate discrepancies, and communicating with manufacturers and internal departments to resolve open items.

Responsibilities

• Monitor and manage manufacturer debit memos, deductions, chargebacks, and outstanding balances to drive timely recovery and resolution.
• Research, validate, and compile supporting documentation needed to recover funds and dispute denied claims when appropriate.
• Track issues from identification through resolution, maintaining detailed records of manufacturer interactions, documentation requests, and collection activities.
• Partner with Procurement, Accounting, Distribution Center, and manufacturers to investigate discrepancies, determine root causes, and resolve issues.
• Communicate with manufacturers and internal departments to obtain required documentation, address open items, and facilitate timely payment of outstanding balances.
• Develop, maintain, and continuously improve tracking tools, reporting, processes, and documentation, including manufacturer return goods policies.
• Identify trends, recurring issues, and process gaps while supporting process improvements, SOP development, and operational best practices.

Requirements

• 3+ years of experience in operations, project coordination, procurement, or a related field.
• Pharmaceutical industry experience, including familiarity with manufacturer returns, chargebacks, deductions, or EDI processes, preferred.
• Bachelor's degree or equivalent combination of education and experience preferred.
• Strong analytical and problem-solving skills with the ability to investigate issues and reconcile discrepancies across multiple sources.
• Ability to interpret policies, agreements, and operational requirements and translate them into actionable next steps.
• Proficiency with Microsoft 365 applications, particularly Excel, Teams, and Outlook.
• Experience with Monday.com, Airtable, Asana, or similar work management tools is a plus.
• Willingness to travel periodically to support team collaboration, training, and operational initiatives.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, HRA, HSA, and FSA reimbursement accounts, basic and voluntary life insurance, short and long-term disability insurance, paid time off, paid holidays, fitness program reimbursement, employee assistance program, and a 401K savings plan with a company match.