Procurement Operations and Coupa Senior Specialist

This position is based in the United States and focuses on optimizing procurement technology, processes, and operational efficiency across the organization. The role combines hands-on Coupa system expertise with procurement operations knowledge to support automation, reporting, supplier processes, and governance.

About the role

The Procurement Operations and Coupa Senior Specialist will play a key role in maximizing the value of the Coupa platform while improving Procure-to-Pay workflows, compliance, and user adoption. Working closely with Procurement, Finance, Legal, IT, and business teams, this specialist will help build a scalable and data-driven procurement operating model.

Responsibilities

• Administer daily procurement operations within Coupa, including requisitions, approval workflows, purchase orders, invoice processes, and operational controls.
• Support and optimize Coupa modules including Contract Lifecycle Management Standard (CLMS), Smart Intake & Orchestration (SI&O), Analytics, Service Procurement, and Supplier Information Management (SIM).
• Monitor and improve Coupa workflows, approval chains, catalogs, and transaction processing to enhance efficiency, compliance, and user experience.
• Support end-to-end Procure-to-Pay processes from purchase request through purchase order creation and invoice routing.
• Coordinate supplier onboarding activities, ensuring required documentation and records are collected, validated, and maintained.
• Maintain accurate procurement documentation, transaction records, and system data according to governance standards.
• Troubleshoot and resolve Coupa-related issues involving requisitions, invoices, approvals, user access, notifications, and system functionality.
• Generate procurement reports, spend visibility insights, workflow metrics, and operational dashboards to support decision-making.
• Identify process gaps, control weaknesses, and automation opportunities while recommending practical improvements.
• Support Coupa implementation, enhancement, optimization, and expansion initiatives, including workflow improvements, catalog updates, and analytics capabilities.
• Provide training and guidance to internal users on procurement processes, system usage, policies, and best practices.
• Partner with Procurement, Finance, Accounts Payable, Legal, IT, and business stakeholders to maintain operational alignment and audit readiness.
• Ensure procurement activities follow governance requirements, documentation standards, approval controls, and segregation of duties principles.

Requirements

• Bachelor’s degree in Business, Finance, Supply Chain, Procurement, Information Systems, or a related field required.
• 4+ years of experience in procurement operations, procure-to-pay processes, purchasing systems support, accounts payable operations, or related procurement functions.
• Strong hands-on experience using Coupa in a business administration, operational, or system support capacity.
• Strong understanding of Coupa functionality, including requisitions, purchase orders, invoice routing, approval workflows, supplier onboarding, user roles, and troubleshooting.
• Experience supporting procurement transactions, including approvals, supplier management, purchasing documentation, and invoice workflows.
• Strong knowledge of indirect procurement processes, procurement categories, sourcing activities, and governance requirements.
• Understanding of end-to-end Procure-to-Pay processes and dependencies between procurement, finance, and accounts payable functions.
• Experience analyzing workflows, identifying inefficiencies, and improving operational processes through automation and system enhancements.
• Strong reporting and analytical skills with the ability to monitor KPIs, summarize insights, and support data-driven decisions.
• Experience with Coupa optimization initiatives, workflow tuning, catalog improvements, analytics, or module expansion preferred.
• Familiarity with source-to-contract and supplier lifecycle processes preferred.
• Experience working in regulated industries such as insurance or financial services is a plus.
• Proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
• Excellent written and verbal communication skills with strong stakeholder management abilities.
• Highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a deadline-driven environment.

Benefits

• Competitive compensation with a salary range of approximately $76,829 to $142,213 annually, depending on location, experience, and qualifications.
• Flexible work options, including the ability to work remotely from anywhere in the United States for eligible positions.
• Paid time off, including vacation days, sick time, company holidays, and volunteer hours.
• Incentive bonus opportunities, including performance-based and referral programs.
• Medical, dental, vision, life, and pet insurance coverage.
• 401(k) retirement savings plan with company matching contributions.
• Education assistance and professional development opportunities.
• Career growth opportunities within a collaborative and supportive environment.
• Employee recognition programs and engagement initiatives.
• Health and wellbeing resources, including mental wellbeing support, coaching services, and family care resources.