Procurement Card Administrator

About the Role

The Procurement Card (P-Card) Administrator is responsible for comprehensive management, oversight, compliance, and continuous improvement of the University's Procurement Card Program and daily review of travel and expense reimbursement requests. This position safeguards University funds through daily transaction review, auditing, policy enforcement, reporting, training, and system administration, including management of the University's AI-driven audit software (AppZen) used to review Procurement Card and select employee expense transactions. The Pcard Administrator is also responsible for the virtual card program. The Administrator serves as the primary liaison between employees, cardholders, approvers, Procurement, Accounts Payable, Finance, Internal Audit, and the University's credit card provider and audit software vendor.

Responsibilities

• Administer all operational aspects of the University's P-Card program, including issuing new cards, closing accounts, updating profiles, and maintaining accurate cardholder records.
• Monitor card activity for fraud, misuse, or policy violations and take appropriate action.
• Manage the Declining Balance Card program, including card creation, funding adjustments, transaction audits, and customer support.
• Manage the Virtual Card program including reviewing and onboarding vendor in PaymentWorks, verifying information, and supporting the Disbursements Office for payments and the Controller's Office in reconciliations.
• Manage travel and expense reimbursement program and provide support to employees on questions and concerns.
• Perform daily review of P-Card and travel and expense transactions for policy compliance and risk.
• Manage and monitor AppZen AI audit workflows, ensuring all P-Card and travel and expense transactions are reviewed and flagged exceptions are properly investigated and resolved.
• Review, analyze, and disposition AppZen alerts, documenting outcomes and corrective actions.
• Conduct audits of cardholder transactions and expense reports; monitor usage patterns; investigate unusual or questionable charges; and follow up with employees and supervisors.
• Perform monthly review and audit of transactions identified as low – medium risk in AppZen/Detect and not initially requiring Procurement review. Tracking missing affidavits for overuse, assessing points, and informing the supervisor.
• Review weekly virtual card payments ensuring suppliers withdraw their funds.
• Analyze vendor spend on the Procurement Card program to identify cost savings and contract opportunities.
• Collaborate with Procurement Buyers to support contract creation and promote adoption of preferred suppliers and contracts.
• Propose, draft, and implement updates to P-Card policies and procedures as part of continuous program improvement.
• Configure and refine AppZen audit rules to align with University policy and risk tolerance.
• Ensure policies and procedures are clearly communicated and consistently enforced.
• Develop presentations and training materials for all employee stakeholders, including AppZen audit requirements for both pcard program and travel and expenses.
• Conduct training sessions for employees, approvers, and departmental administrators (in-person, virtual, and over-the-phone).
• Research P-Card and Travel and Expense Reimbursement issues, persistent problems, audit automation, and higher education best practices.
• Present recommendations related to AppZen findings, policy interpretation, compliance trends, and program improvements.
• Create, modify, review, and approve card limit changes.
• Suspend and/or cancel cardholder accounts as necessary during business and off hours.
• Respond to 24/7 emergency situations involving fraud, misuse, or urgent account actions.
• Serve as liaison between the University, the credit card provider, AppZen, and Concur.
• Participate in testing, implementation, and validation of software upgrades and enhancements.
• Maintain full responsibility for AppZen audit functionality, controls, and effectiveness.
• Work with banking partner to ensure virtual card program is functioning efficiently.
• Create and analyze reports using Excel, the P-Card provider system, Concur, Cognos, and AppZen, including spend analysis, expense activity, compliance metrics (including questionable/unallowable charges), fraud trends, and audit outcomes.
• Maintain employee and cardholder data in Concur when not populated through ERP integration.
• Provide monthly virtual card report to the Controller's Office.
• Serve as the primary helpdesk resource for P-Card and travel and expense reimbursements related questions.
• Provide guidance on allowable purchases, audit flags, documentation, and system navigation.
• Provide supplier support on Virtual card questions and problems.

Qualifications

• High School diploma or equivalent with 2 years business school preferred.
• Proficiency and certification related to the work in any financial or auditing area (e.g., Certified Internal Auditor, Certified Fraud Examiner, Certified Public Examiner).
• Effective verbal and written communications, including active listening skills, verbal presentation skills and skills in presenting findings and recommendations.
• Highly proficient in Microsoft Office, especially in Excel and PowerPoint.
• Strong analytical skills, collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions.
• Skilled in planning, project management and in maintaining composure under pressure while meeting multiple deadlines.
• Skilled in negotiating issues and resolving problems.
• Superior customer service.
• Ability to work effectively in a professional team environment.
• Minimum of 3+ years' experience as Procurement Card Analyst with general knowledge of Procurement Card procedures.
• 3+ years of office experience with computer applications and a working knowledge of Accounts Payable/Procurement.
• Strong interpersonal skills and communication skills.
• Ability to analyze and solve problems.
• Ability to handle high volume of activity with high degree of accuracy, and strong data entry skills.
• Ability to work with limited supervision; self-motivated.
• Ability to interpret, communicate, and enforce financial policies with professionalism.
• Strong written and verbal communication skills.
• Advanced Excel and financial systems proficiency.
• Discretion and sound judgment when handling sensitive or compliance-related matters.
• Customer-service mindset with ability to work effectively across all levels of the University.
• PC knowledge; standard office equipment; ability to use internet and email; efficient in Microsoft applications, Concur system, and Works or JPMorgan Card system systems.

Preferred Qualifications

• 2 years business school preferred.
• Certified Purchasing Card Professional certification preferred.
• Knowledge of Salesforce software is also preferred.
• Working knowledge of banking and/or procurement systems preferred.
• Procurement card experience with general knowledge of procurement card procedures preferred.

Benefits

• Holistic benefits package
• Generous paid time off
• Competitive retirement savings plan
• Flexible work options
• Wellness programs including gym membership
• Professional development
• Tuition assistance

Pay & Schedule

• Work Schedule: full-time/12-months
• Salary Grade: 13
• Salary Range: $52,000-65,100
• Classification: exempt