Processor

About the role

The Processor ensures loan files are accurate, complete, and fully prepared for the Closer. The Processor serves as a primary coordinator between loan officers, closers, title companies, and insurance providers, maintaining efficiency and accuracy throughout the loan pipeline.

Responsibilities

• Place title and insurance orders with the designated companies.
• Review and label all uploaded documents in alignment with the Document Naming Guide.
• Complete the Entity Review Checklist to confirm accuracy of entity documents.
• Enter and update loan details in the LOS or LP system according to property state requirements.
• Review title and insurance documentation for accuracy and compliance.
• Maintain proactive communication with all involved parties (title, insurance, Loan Officer, Closer).
• Partner closely with the Closer to ensure files move efficiently and accurately through the process.

Skills

• Attention to Detail – Ensure accuracy in data entry, document review, and communication.
• Organization – Manage a fast-moving pipeline without delays or missed items.
• Team Collaboration – Work effectively with Closers, Loan Officers, and external partners.
• Communication – Keep all parties informed of file status and needed items.
• Problem Solving – Identify and address missing, incomplete, or inconsistent information.
• Time Management – Balance multiple files and strict timelines effectively.
• Analytical Thinking – Evaluate title, insurance, and entity documents for accuracy.
• System Proficiency – Confidently use LOS, LP, and other processing tools.
• Compliance Awareness – Apply knowledge of company standards to all files.
• Adaptability – Adjust quickly to changes in process, guidelines, or requirements.

Performance Metrics

• File Review & Ordering – Title and insurance orders must be sent, and uploaded documents reviewed, within 24 hours of receiving the file/documents.
• File Turnaround – Files must be fully reviewed and handed off to the Closer within:
  • 2 business days for rush files
  • 5 business days for non-rush files
• Pipeline Management – Maintain timely progress across all assigned files with minimal backlogs or missed deadlines.
• Accuracy – Ensure entity, title, and insurance documents are complete and accurate with minimal corrections needed downstream.
• Communication – Provide timely updates to team members and external partners to prevent delays in the loan process.

Role Impact

The Processor plays a critical role in ensuring loan files are accurate, compliant, and ready for closing. By maintaining organization, strong communication, and attention to detail, this role helps drive efficiency across the entire loan process and contributes directly to the team’s success.