Processor Assistant

Fortune 100 Financial Institution – Pensacola, FL area

About the role

Provide administrative support to Processors, enabling them to focus on direct member and realtor engagement, improving communication, efficiency, and overall member experience.

Responsibilities

• Collect, review, follow-up, and verify mortgage applications and supporting documentation, including income, assets, title, appraisal, and homeowner’s insurance (HOI), ensuring completeness and accuracy for underwriting submission.
• Evaluate and gather documentation required for Initial Credit Review (ICR) submissions and perform scrub reviews to ensure file readiness and minimize underwriting pends.

Requirements

• No time off for 6 months
• Must have distraction-free work environment at home
• Direct access to plug into router

Qualifications

• Customer service experience within a retail or restaurant setting
• Strong multitasking skills
• Time management and organization
• Phone etiquette and communication
• Excel and SharePoint experience is a plus

Work Environment

• Hands-on training and development provided
• Room for long-term advancement

Schedule

Monday - Friday; 8:00am - 5:00pm

Pay

$17.00 - $17.00/hr

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire hybrid position based out of Pensacola, FL. Start date: September 8th.